Amber Henson
Kitts Hill,OH
Summary
Detail-oriented Patient Registration Representative skilled in insurance verification, appointment scheduling, and maintaining HIPAA compliance. Committed to enhancing patient relations and streamlining processes for optimal healthcare delivery.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Sleep Coach
Rotech Medical
Ashland, Ky
05.2019 - 07.2020
- Developed personalized training programs to enhance patient mobility and comfort
- Followed up on patient progress.
- Answered calls, and called patients
Patient Registration Representative
Kings Daughters Hospital
Ashland, KY
07.2020 - Current
- Collected and verified patient information to ensure accurate registration.
- Assisted patients with insurance verification and eligibility inquiries.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Maintained electronic health records in compliance with hospital policies.
- Communicated effectively with healthcare providers to resolve registration issues.
- Trained new staff on registration processes and system navigation.
- Developed strong relationships with patients, promoting a positive experience.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Scheduled Number+ daily appointments using computerized calendars.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Improved patient experience by efficiently managing registration and admission processes.
- Contributed to patient confidentiality and data security through strict adherence to HIPAA regulations.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate of Science -
Ohio University
Ironton, OH05-2019
Skills
Insurance verification
Payment collection
Patient confidentiality
Eligibility determination
Patient relations
Appointment scheduling
Professionalism and ethics
Healthcare industry
HIPAA compliance
Time management
Computer proficiency
Clerical support
Accomplishments
I have completed 2 Leadership training courses. One through my current employer, UK King's Daughters Medical Center. The other course was through Ohio University in 2024
Certification
Leadership training
Timeline
Patient Registration Representative
Kings Daughters Hospital
07.2020 - Current
Sleep Coach
Rotech Medical
05.2019 - 07.2020
Associate of Science -
Ohio University