Amber Hininger
Stratford,TX
Summary
Results-driven manager with expertise in team building and motivating staff to achieve goals. Skilled in decision-making and sound judgment to drive company success. Committed to enhancing employee engagement and performance through effective training and morale-building initiatives. Promote a safe, healthy and efficient working environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Customer Service
Toot N Totum
09.2024 - Current
- Assisted in resolving customer inquiries and complaints with efficiency and professionalism.
- Coordinated training sessions for new staff to enhance service delivery quality.
- Implemented feedback mechanisms to improve customer satisfaction and service processes.
- Monitored daily operations to ensure adherence to company policies and procedures.
- Supported management in achieving strategic goals through effective team collaboration.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Maintained high-quality standards with regular employee training and performance evaluations.
Assistant Manager, Customer Service
Toot N Totum
08.2019 - 04.2023
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
- Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Nursing Prerequisites
Frank Phillips Community College
Dalhart, Tx12-2023
Associate of Science - Nursing
Edison Community College
Punta Gorda, FL01-2010
GED -
West City Center
San Diego, CAHigh School Diploma -
Tascosa High School
Amarillo, TXSkills
- Customer service
- Product and service sales
- Closing oversight
- Staff supervision
- Team collaboration
- Conflict resolution
- Orientation and training
- Employee engagement
- POS system management
- Multitasking
- Customer rapport
- Workplace safety compliance
- Computer efficiency
- 10-key
- Accounting and bookkeeping
Timeline
Assistant Manager, Customer Service
Toot N Totum
09.2024 - Current
Assistant Manager, Customer Service
Toot N Totum
08.2019 - 04.2023
No Degree - Nursing Prerequisites
Frank Phillips Community College
Associate of Science - Nursing
Edison Community College
GED -
West City Center
High School Diploma -
Tascosa High School