Summary
Overview
Work History
Education
Skills
Timeline
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Amber Holder

Newton,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Load Planner

Phat Daddy Transport, Inc
07.2023 - Current
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Assist in onboarding new drivers.

Load Planner

Alabama Motor Express Inc.
02.2020 - 06.2023
  • Listened to drivers' comments, responded appropriately and forwarded issues to appropriate department.
  • Quoted and negotiated hauling rates with select brokers and customers.
  • Developed strong relationships with multiple brokers and customers by effectively resolving issues, responding promptly to concerns and delivering constructive feedback.
  • Maintained operations visibility by using McLeod to update company database with shipping information and daily logs.
  • Recorded and obtained any accessorial (lumpers, layover, detention).
  • Planned, scheduled and dispatched approximately 40 drivers efficiently to maintain DOT compliance.
  • Coordinated with team to determine best use of drivers according to load type and planned routes.
  • Supervised subordinate staff members through guidance and training, enabling effective execution of shipment plans.
  • Assisted in onboarding new drivers

Load Planner/Driver Manager

Powell Transportation
03.2018 - 02.2020
  • Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
  • Coordinated with team to determine best use of drivers according to load type and planned routes.
  • Developed strong relationships with customers by effectively resolving issues, responding promptly to concerns and delivering constructive feedback.
  • Planned, scheduled and dispatched approximately 30 drivers to maintain DOT compliance.
  • Maintained operations visibility by using Ascend to update company database with shipping information and daily logs.
  • Assisted in onboarding new drivers.

Administrative Assistant (Remote)

Rick's Plumbing Service
03.2017 - 03.2018
  • Answered approximately 30 incoming calls a day for a small family owned business
  • Scheduled and dispersed service calls to techs
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

International Billing Auditor

Coleman American Moving Services Inc.
11.2004 - 03.2017
  • Converted international monies into US dollars for billing/payables purposes.
  • Audited international invoices to ensure correct tariffs/rates were used.
  • Approved invoices.
  • Registered all international shipments into TMS.
  • Audited weekly 'Not Billed' report.
  • Relieved receptionist at switchboard for any breaks or PTO, fielding no less than 100 incoming calls.

Education

High School Diploma -

Dale County High School
Midland City, AL
05.2000

Skills

  • Logical Reasoning
  • Team Collaboration
  • Effective Customer Communication
  • Written and Verbal Communication
  • Supervision and Mentoring
  • Transportation planning
  • Shipping documentation
  • Microsoft office
  • McLeod

Timeline

Load Planner

Phat Daddy Transport, Inc
07.2023 - Current

Load Planner

Alabama Motor Express Inc.
02.2020 - 06.2023

Load Planner/Driver Manager

Powell Transportation
03.2018 - 02.2020

Administrative Assistant (Remote)

Rick's Plumbing Service
03.2017 - 03.2018

International Billing Auditor

Coleman American Moving Services Inc.
11.2004 - 03.2017

High School Diploma -

Dale County High School

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Amber Holder