Amber Horton
Burlington,NC
Summary
Driven and compassionate professional with extensive experience in patient and customer service roles, along with Administrative Assistant skills. Excelled in enhancing patient experiences, streamlining scheduling processes, and maintaining confidentiality, showcasing strong organizational and interpersonal skills. Demonstrated proficiency in Epic systems.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Alamance Eye Center
02.2024 - Current
- Checking patients in and out, scheduling appointments, also taking phone calls and working with different doctors help creating their schedules
Teacher Assistant
Childcare Network
02.2023 - 11.2023
- Responded to student needs and questions promptly
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness
Patient Service Associate
Duke Health
03.2021 - 05.2022
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments
- Checking patients in and out scheduling appointments, taking copays
Patient Transporter
Duke Health
03.2020 - 03.2021
- Warmly greeted patients and visitors and made each feel welcome
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers
- Reduced patient anxiety during transport by maintaining open communication and answering questions
Teacher Assistant
Childcare Network
03.2019 - 03.2020
- Responded to student needs and questions promptly
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness
Education
High School Diploma -
Walter M. Williams High School
Burlington, NCSkills
- Customer Service
- Front Desk
- Patient services
- Epic experience
- Money handling
- Scheduling
- Time management
- Administrative Assistant
- Data Entry
- Organizational skills
- Answering phones
- Collaboration
Timeline
Front Desk Associate
Alamance Eye Center
02.2024 - Current
Teacher Assistant
Childcare Network
02.2023 - 11.2023
Patient Service Associate
Duke Health
03.2021 - 05.2022
Patient Transporter
Duke Health
03.2020 - 03.2021
Teacher Assistant
Childcare Network
03.2019 - 03.2020
High School Diploma -
Walter M. Williams High School