Amber Humphrey

GS7 Step2

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
• Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
• Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
• Ensured medication safety with thorough verification of prescription orders and drug interactions.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.
• Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.
• Assured quality control measures were met during compounding procedures for specialty items such as total parenteral nutrition solutions and chemotherapy preparations.
• Supported pharmacists in providing drug information to healthcare professionals, contributing to informed decision-making processes.
• Reduced medication errors by diligently cross-referencing patient allergies with prescribed medications.
• Maintained a sterile compounding environment, ensuring patient safety and reducing contamination risks.
• Conducted periodic quality assurance reviews for sterile compounding processes, identifying areas for improvement and implementing corrective actions as needed.
• Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
• Maintained compliance with USP standards through regular audits of sterile compounding practices and rigorous staff training programs.
• Skillfully performed sterile compounding procedures to prepare intravenous admixtures according to established protocols and guidelines.
• Trained new technicians in proper sterile compounding techniques, increasing overall team efficiency and accuracy.
• Monitored temperature and humidity controls within the cleanroom, ensuring compliance with regulatory requirements for sterile compounding areas.
• Prepared sterile compounding products with meticulous attention to detail, ensuring compliance with USP standards and safety protocols.
• Supported pharmacists in preparing sterile compounding products in accordance with USP guidelines to ensure patient safety.
• Promoted a culture of safety within the pharmacy team through continuous training on best practices for sterile compounding and adherence to USP 797 guidelines.
• Maintained comprehensive documentation of all compounding activities in accordance with state regulations, ensuring accurate record-keeping for future reference or auditing purposes.
• Provided guidance to pharmacy technicians during compounding activities to ensure accuracy in dosage formulation preparations.
• Collaborated with healthcare providers to resolve medication-related issues, ultimately improving patient outcomes.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Senior Pharmacy Technician

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Counted, measured, and compounded medications following standard procedures.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Performed regular audits to maintain compliance with state regulations and company policies.
• Coordinated verification and filling of more than 600 daily prescriptions in high-volume for our pharmacy environment.
• Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
• Supported pharmacists in compounding custom medications according to individual patient needs.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

As well as becoming certified to mix and give immunizations such as Covid-19 vaccines, and Flu vaccines.

Also becoming licensed to give CPR if and when needed. These duties included the following:

• Promoted public health by organizing and participating in community events focused on immunization awareness.
• Developed educational materials for patients regarding vaccine-preventable diseases and the importance of timely immunizations.
• Streamlined vaccine inventory management, ensuring timely and accurate distribution to healthcare providers.
• Investigated reported cases of adverse events following immunization to determine potential causes and implement corrective actions.
• Monitored vital signs and documented details for informational and treatment purposes.
• Maintained safe and sterile environment for optimum patient treatment.
• Assisted with patient with limited mobility by offering exercises, advice and assistive devices.
• Prepared laboratory specimens for testing, obtained results and notified patients of findings.
• Administered medications and assessed patient responses, adjusting strategies to meet objectives.