Amber Jasso
El Paso
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Stower
Amazon
12.2023 - 01.2024
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over 120 products onto shelves according to type, weight, and size.
- Maintained clean and organized workspaces to uphold safety standards.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
Customer Service Representative
GC Services
05.2020 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
No Degree - Developmental Psychology
El Paso Community College
El Paso, TX12-2025
High School Diploma -
Del Valle High School
El Paso, TX06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Product knowledge
- Prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Alorica
03.2024 - Current
Stower
Amazon
12.2023 - 01.2024
Customer Service Representative
GC Services
05.2020 - 05.2022
No Degree - Developmental Psychology
El Paso Community College
High School Diploma -
Del Valle High School
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