Amber Jenkins
Houston,Texas
Summary
Dynamic candidate experienced and dedicated in sales and customer service. Proven track record of exceeding sales goals and developing strong customer relationships. Skilled in creating and executing successful sales strategies to drive revenue growth. Highly organized and detail-oriented with a passion for helping clients find solutions.
Overview
10
10
years of professional experience
Work History
Senior Inside Sales Representative
Optum, UnitedHealth Group
11.2023 - Current
- Negotiated contracts with new clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
- Created tailored sales presentations for potential clients highlighting product features and benefits specific to their needs.
- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
Call Center Representative
United Healthcare
02.2022 - 11.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
Specimen Processor
Quest Diagnostics
11.2021 - 03.2022
- Set up, maintained and verified sterility of lab equipment and tools
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques
- Analyzed experiment and test results to validate adherence to standards and specifications
Sales Representative
AT&T Mobility Inc.
01.2015 - 03.2021
- Offered each customer top-notch, personal service and polite support to meet monthly metrics and customers needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Achieved monthly sales goals by 80% and promoting product benefits and enrolling new clients
Education
HIGH SCHOOL DIPLOMA -
Clovis High School
Clovis, Ca05.2012
Skills
- Sales Expertise
- Salesforce
- Product Knowledge
- Technical Troubleshooting
- Strong interpersonal
- Strong organization
- Problem-Solving Skills
- Verbal and Written Communication
- Territory Management
- Customer service
- Revenue Growth
- High volume environments
Timeline
Senior Inside Sales Representative
Optum, UnitedHealth Group
11.2023 - Current
Call Center Representative
United Healthcare
02.2022 - 11.2023
Specimen Processor
Quest Diagnostics
11.2021 - 03.2022
Sales Representative
AT&T Mobility Inc.
01.2015 - 03.2021
HIGH SCHOOL DIPLOMA -
Clovis High School