Summary
Overview
Work History
Education
Skills
Timeline
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Ken Richter

Spring Hill,FL

Summary

Strategic Inside Sales Leader with over 25 years of experience. Superior closing record achieved via implementation of best sales practices. Trained teams to surpass revenue, retention and referral objectives. Ace at up-selling and cross-selling techniques.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Senior Inside Sales Representative

Verizon Wireless
10.2018 - Current
  • Surpassed sales goals by 35% annually with implementation of diverse sales skills and strategies.
  • Train new employees sales methods to build highly-knowledgeable and successful team.
  • Maintained current knowledge of evolving changes in marketplace.
  • Support and develop 15 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Inform customers and leverage promotions to increase sales productivity and volume.

Inbound Sales Lead

Brighthouse Cable/Charter Spectrum
02.2016 - 08.2018
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Exceeded productivity targets and sales goals by 28%.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Delivered new employee onboarding and training sessions

Education

BBA - Business Management

Cincinnati Christian University
Cincinnati, OH
06.1996

Skills

  • Sales Expertise
  • Consultative Sales Strategies
  • Overcoming Objections
  • Closing Sales
  • Customer Service Excellence
  • New Business Development
  • Sales Coaching
  • Sales Team Development
  • Deliver and Review Training Materials

Timeline

Senior Inside Sales Representative

Verizon Wireless
10.2018 - Current

Inbound Sales Lead

Brighthouse Cable/Charter Spectrum
02.2016 - 08.2018

BBA - Business Management

Cincinnati Christian University

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Ken Richter