Amber Jensen
Salt Lake City
Summary
Resourceful Assistant Shop Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless shop operations and enhanced team performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Assistant EShop Manager
Harmons Grocery Store
11453 S Parkway Plaza Dr South Jordan
01.2022 - Current
- Created weekly schedules for staff members, ensuring adequate coverage during peak hours.
- Resolved customer complaints promptly and professionally.
- Trained new staff on proper cash handling procedures and store policies.
- Ensured that all merchandise was properly labeled according to company standards.
- Demonstrated strong leadership skills by motivating team members towards achieving common goals.
- Organized and updated schedules to optimize coverage for expected customer demands.
Clothing and Footware Associate
Sportsman's Warehouse
10462 S River Heights Dr South Jordan
10.2020 - 01.2022
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Built relationships with customers by providing friendly customer service.
Customer Service Manager
Walmart
1360 Draper Pwky Draper 84020
04.2016 - 04.2020
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated and authenticated returns, exchanges and voids.
Server
Swig n' Sweets
Draper
07.2015 - 01.2016
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
Education
High School Diploma -
Alta High School
Sandy, UT06-2016
Skills
- Staff scheduling
- Customer service
- Employee training
- Time management
- Problem solving
- Communication skills
- Policy enforcement
- Health and safety
Timeline
Assistant EShop Manager
Harmons Grocery Store
01.2022 - Current
Clothing and Footware Associate
Sportsman's Warehouse
10.2020 - 01.2022
Customer Service Manager
Walmart
04.2016 - 04.2020
Server
Swig n' Sweets
07.2015 - 01.2016
High School Diploma -
Alta High School
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