Amber Jiminez
Jackson,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Center Manager
Arrow Exterminators, Inc
Covington, GA
10.2022 - 01.2024
- Enhanced team performance by providing regular training and development opportunities.
- Prepared monthly budgets for overall staff and center.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Pest Control Technician
Arrow Exterminators, Inc
Orlando, FL
11.2021 - 10.2022
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
Regional Training Manager
Arrow Exterminators, Inc
Atlanta, GA
03.2020 - 11.2021
- Provided coaching and mentoring to aspiring managers, fostering a supportive learning environment.
- Evaluated the effectiveness of existing training methods, making necessary adjustments to optimize results.
- Streamlined onboarding process for new hires, accelerating their integration into the company culture.
- Spearheaded the creation of an online learning platform, increasing accessibility to key training resources.
Office Manager
Arrow Exterminators, Inc
Marietta, GA
12.2017 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Customer Service Representative
Arrow Exterminators, Inc
Marietta, GA
03.2016 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Kell High School
Marietta, GA12.2015
Skills
- Leadership trained
- Financial Reporting
- Payroll
- Customer Service
- Computer Skills
- Problem Resolution
- Professional and Courteous
Certification
Certified Operator for the State of Georgia in HouseHold Pest Control and Wood Destroying Organisms ( SP25532)
Timeline
Service Center Manager
Arrow Exterminators, Inc
10.2022 - 01.2024
Pest Control Technician
Arrow Exterminators, Inc
11.2021 - 10.2022
Regional Training Manager
Arrow Exterminators, Inc
03.2020 - 11.2021
Office Manager
Arrow Exterminators, Inc
12.2017 - 03.2020
Customer Service Representative
Arrow Exterminators, Inc
03.2016 - 12.2017
High School Diploma -
Kell High School