AMBER J. LESSMANN
Omaha,NE
Summary
Results-oriented professional with hands-on experience in fast-paced environments. Demonstrates strong adaptability and commitment to continuous learning, driving organizational success through collaboration and innovation. Focused on aligning personal growth with organizational goals to achieve shared success.
Overview
16
16
years of professional experience
Work History
Owner & Reiki Master
Blissfully Divine Healing, LLC
10.2021 - Current
- Owned and managed Reiki wellness business, overseeing daily operations, client services, scheduling, financial records, and business development to enhance client satisfaction and business growth.
- Conduct client consultations to understand individual goals, preferences, and intentions, tailoring sessions to meet client needs.
- Create a welcoming, professional, and supportive environment while maintaining client confidentiality and appropriate professional boundaries.
- Educate clients on Reiki practices, meditation, mindfulness, intention setting, energy awareness, and self-care.
- Develop personalized wellness experiences and provide follow-up guidance to support clients' individual goals.
- Manage appointment scheduling, client communications, payments, bookkeeping, and business documentation.
- Built and maintained client relationships through personalized service and professionalism, resulting in increased client retention and referrals.
- Promoted services via social media, workshops, community outreach, and professional networking, expanding client base and community engagement.
- Teach Reiki courses and participate in speaking engagements to educate audiences about Reiki and related wellness practices.
Inventory Manager
Awakenings, LLC
05.2023 - Current
- Managed inventory purchasing and replenishment to maintain optimal stock levels aligned with business needs.
- Monitor inventory levels, conduct physical counts, investigate discrepancies, and implement corrective actions.
- Review sales trends, customer preferences, seasonal demand, and historical purchasing patterns to forecast inventory requirements.
- Reviewed sales trends, customer preferences, seasonal demand, and historical purchasing patterns to accurately forecast inventory requirements.
- Purchase merchandise from multiple vendors, identify new suppliers, and cultivate productive vendor relationships.
- Identified opportunities to reduce inventory loss and improve accuracy, streamlining operational processes.
- Create and distribute weekly company newsletters and coordinate social media content to support customer engagement and product awareness.
Payroll Manager
Graham Enterprises, Inc.
01.2017 - 03.2022
- Oversaw weekly payroll processing through supervision of payroll specialist using Spectrum software.
- Completed multistate payroll review and reconciliation for more than 160 employees.
- Coordinated payroll-related administration of Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA) matters.
- Ensured compliance with applicable privacy requirements by maintaining confidential employee medical records.
- Examined company policies and managed coordinated updates to support accurate information delivery to management and employees.
- Managed monthly calculations for employee bonuses and commissions to support consistent payout processing
- Maintained compliance with applicable state and federal new-hire reporting and other employment-related requirements.
- Supported employee recruitment onboarding by managing related administrative processes.
Benefits Administrator
Graham Enterprises, Inc.
01.2015 - 03.2022
- Facilitated annual employee benefits renewals by coordinating efforts across multiple insurance carriers.
- Handled employee benefits issue investigations for denied claims, collaborating directly with insurance carriers to resolve outcomes.
- Oversaw administration of online employee benefits portal, maintaining accurate, up-to-date plan information.
- Coordinated employee advice across multiple states regarding benefit options plan features and enrollment procedures during open enrollment.
- Oversaw Family and Medical Leave Act (FMLA) requests by maintaining documentation and tracking records.
- Streamlined processing and reconciliation of monthly insurance premium invoices for accurate bookkeeping records.
- prepared year-end reporting concerning Forms 1094 and 1095.
- Finalized employee medical support notices and ensured benefit plan policies and documentation accuracy, including wrap plan documents and flexible spending programs.
Director of Procurement and Insurance
Graham Enterprises, Inc.
10.2010 - 03.2022
- Coordinated annual insurance renewals with brokers, ensuring comprehensive coverage across multiple company policies.
- Managed requests for Certificates of Insurance and maintained insurance documentation.
- Coordinated renewals for the owner's personal insurance policies.
- Maintained equipment, property, and vehicle schedules to support appropriate insurance coverage and policy limits.
- Assisted with annual insurance audits and provided information for third-party vendor compliance websites.
- Prepared monthly second-tier supplier diversity reports to support compliance and enhance diversity initiatives.
- Collaborated with Purchasing Director to identify potential cost-saving opportunities and streamline purchasing practices.
- Developed marketing campaigns and advertising materials to support the sales team.
Workers' Compensation Administrator
Graham Enterprises, Inc.
10.2010 - 03.2022
- Supported safety director through workplace injury management safety policy development and claims administration.
- Processed workers' compensation claims with insurance carriers and monitored claim progress through resolution stages.
- Maintained ongoing communication with employees, insurance carriers, and third-party administrators to facilitate timely claim resolution.
- Prepared and filed medical bills to support carrier payment processing.
- coordinated annual Occupational Safety and Health Administration (OSHA) reporting.
- Engaged in quarterly workers' compensation meetings to evaluate claims, track employee progress, and confirm case status.
- Communicated annual corporate-week updates on workplace injury trends and analysis to enable safety awareness and risk management.
Administrative Assistant
Graham Enterprises, Inc.
10.2010 - 03.2022
- Held varied responsibilities across administrative operations, employee benefits, procurement, insurance, payroll, and workers' compensation to support overall company function.
- Provided administrative and operational support to company ownership by coordinating priorities and addressing business needs effectively.
- Managed company website operations, overseeing redevelopment to enhance online presence and user experience.
- Assisted multiple departments with administrative projects and operational requirements.
- Managed company website operations, including website redevelopment.
- Supported the acquisition and management of company assets.
- Oversaw farm and real estate leases, maintaining documentation and coordinating related administrative responsibilities.
Education
Master of Business Administration (MBA) - Business Administration
University of Phoenix
Phoenix, AZ03-2010
Bachelor of Science in Business Administration - Marketing
University of Nebraska at Omaha
Omaha, NE05-2007
Skills
- Benefits administration expertise
- Benefits administration
- Strong analytical skills
- Project management capabilities
- Compliance management
- Analytical thinking
- Continuous improvement mindset
- Project management
- Process optimization
Timeline
Inventory Manager
Awakenings, LLC
05.2023 - Current
Owner & Reiki Master
Blissfully Divine Healing, LLC
10.2021 - Current
Payroll Manager
Graham Enterprises, Inc.
01.2017 - 03.2022
Benefits Administrator
Graham Enterprises, Inc.
01.2015 - 03.2022
Director of Procurement and Insurance
Graham Enterprises, Inc.
10.2010 - 03.2022
Workers' Compensation Administrator
Graham Enterprises, Inc.
10.2010 - 03.2022
Administrative Assistant
Graham Enterprises, Inc.
10.2010 - 03.2022
Bachelor of Science in Business Administration - Marketing
University of Nebraska at Omaha
Master of Business Administration (MBA) - Business Administration
University of Phoenix