Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Johnson

Houston,TX

Summary

Dynamic professional with a proven track record at Concentrix, specializing in complaint resolution and verbal communication. Demonstrated expertise in clinical data entry and client relationship management, contributing to enhanced customer satisfaction and strategic initiatives. Recognized for delivering timely solutions while maintaining meticulous attention to detail.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
Houston, TX
12.2024 - Current
  • Proposed solutions for refining products, improving service delivery, and streamlining billing processes.
  • Harnessed specialized understanding for swift and precise response to client queries.
  • Handled billing adjustments to address customer service concerns.
  • Detected opportunities for expanding product offerings when relevant.

Marketing Agent

Prosper
Houston, TX
10.2024 - 11.2024
  • Kept records of customers and prospects accurate within the marketing database.
  • Cultivated strong relationships with clients through timely communication and follow-ups.
  • Emphasized features and demonstrated technical knowledge to acknowledge questions about products and availability.

Sales Associate

Dillard's
Houston, TX
08.2023 - 11.2024
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Upsold additional items based on customer interests and needs.
  • Helped customers find specific products, answered questions, and offered product advice.

Patient Care Technician

Houston Methodist
Houston, TX
06.2021 - 05.2023
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.

Education

High School Diploma -

Merit America
Virtual
02-2024

Skills

  • Effective Listening
  • Call Documentation
  • Inbound Call Management
  • Problem solving
  • Customer Engagement
  • Comprehensive Product Understanding

Timeline

Customer Service Representative

Concentrix
12.2024 - Current

Marketing Agent

Prosper
10.2024 - 11.2024

Sales Associate

Dillard's
08.2023 - 11.2024

Patient Care Technician

Houston Methodist
06.2021 - 05.2023

High School Diploma -

Merit America

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