Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amber Jones

New Castle,IN

Summary

Focused on delivering comprehensive support to meet diverse patient needs. Flexible with adaptable approach to meeting challenges in healthcare service delivery. History of helping staff and volunteers support individuals using advanced knowledge of medical services and patients' rights.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Patient Resource Advocate

ClaimAid
New Castle, IN
09.2023 - Current
  • Helping uninsured and under insured patients obtain insurance through Indiana Medicaid and the Federal Marketplace
  • Helping patients apply for financial assistance through Henry Community Health
  • File and track applications for Indiana Medicaid
  • Reach out by phone to patients who are listed as self pay on the daily self pay report
  • Assist patients in maintaining their Medical coverage once their application is approved
  • Assist patients in obtaining medical resources in their communities.

Registrar

Henry Community Health
New Castle, IN
07.2022 - Current
  • Keyed in new data from patients, staff, and forms with high accuracy
  • Prepared accurate files by collecting patients' personal and billing information
  • Verification of insurance obtained from patients who are being seen in the ED and who are registering for outpatient procedures and tests
  • Verifying that the correct insurance is being billed for all patients that have been admitted as inpatient and observation.

Assistant Manager

Lee's Famous Recipe
New Castle, IN
07.2011 - 10.2022
  • Helped senior managers run smooth operations by independently handling day-to-day requirements
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
  • Maintained operational performance by skillfully handling opening and closing tasks
  • Training of new hires in day to day procedures.

Pharmacy Technician

Kroger
New Castle, IN
07.1998 - 11.2009
  • Obtaining and inputting insurance
  • Reading And Interpreting Physician's Medication Orders
  • Computer Proficiency
  • Math Proficiency
  • Knowledge Of Pharmacy Information Systems
  • Experience In A Fast-Paced Work Environment
  • Counting Prescription Medications
  • Filling Prescriptions
  • Typing And Attaching Medication Labels
  • Ability To Follow Safety Procedures
  • Knowledge Of Proper Drug Handling And Storage Practices
  • Answering Phone Calls
  • Organization
  • Familiarity With Inventory Control Practices
  • Typing Proficiency
  • Problem-Solving
  • Ability To Maintain Confidentiality
  • Processing And Dispensing Medications
  • Ability To Operate Devices Such As Scan Guns, Tablet Counters, And Cash Registers
  • Re-Packaging And Labeling Medications.

Education

Diploma -

New Castle High School
06.2000

Medical Insurance Billing And Coding

Penn Foster Career School
Scranton, PA

Skills

  • Policy Implementation
  • Report Generation
  • Customer Service
  • Admissions Support
  • Insurance Verification
  • Client Representation
  • Attention to Detail
  • Document Management
  • Time management abilities
  • Knowledge of Federal and State Laws

Certification

  • Indiana Navigator License
  • Certified Application Counselor

References

Available upon request

Timeline

Patient Resource Advocate

ClaimAid
09.2023 - Current

Registrar

Henry Community Health
07.2022 - Current

Assistant Manager

Lee's Famous Recipe
07.2011 - 10.2022

Pharmacy Technician

Kroger
07.1998 - 11.2009

Diploma -

New Castle High School

Medical Insurance Billing And Coding

Penn Foster Career School

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Amber Jones