Marleah Sykes
South Bend,IN
Summary
Personable and highly motivated professional with passion for healthcare and strong commitment to patient support and education. Possesses solid understanding of medical terminology and ability to effectively communicate complex information to diverse audiences. Dedicated to making positive impact on patient health outcomes.
Overview
4
4
years of professional experience
Work History
Patient Resource Advocate
ClaimAid
South Bend, IN
12.2025 - Current
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Assessed Medicaid applications while maintaining strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
Independent Courier
Self Employed
South Bend, IN
09.2024 - Current
- Managed timely deliveries across diverse regions, ensuring customer satisfaction and reliability.
- Communicated proactively with clients to confirm delivery details and address concerns.
Medical Billing Specialist (Remote/Hybrid)
AC3
South Bend, IN
05.2024 - 03.2025
- Liaised between patients, insurance companies, and billing office.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Senior Certified Pharmacy Technician
Walgreen’s Pharmacy
South Bend, IN
06.2023 - 05.2024
- Trained and supported pharmacy staff, ensuring policy compliance and high-quality patient service.
- Remembered by customers for personal care, name recognition, and trust—creating a community feel.
Pharmacy Technician
Walgreen’s Pharmacy
South Bend, IN
07.2022 - 06.2023
- Accurately maintained patient records and medication logs, ensuring confidentiality and compliance with regulations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Education
Associate of Applied Science - Medical Billing and Coding
Ultimate Medical Academy
01-2022
Skills
- Medical Billing
- Case Management
- Leadership & Team Management
- Revenue Cycle Management
- One Call Resolution
- Electronic Health & Medical Records
- Managed Care (HMO, PPO, and POS)
- Insurance Verification
- Insurance Claim Processing
- Front Office Operations
- Medical Office Procedures
- Medical Terminology
Timeline
Patient Resource Advocate
ClaimAid
12.2025 - Current
Independent Courier
Self Employed
09.2024 - Current
Medical Billing Specialist (Remote/Hybrid)
AC3
05.2024 - 03.2025
Senior Certified Pharmacy Technician
Walgreen’s Pharmacy
06.2023 - 05.2024
Pharmacy Technician
Walgreen’s Pharmacy
07.2022 - 06.2023
Associate of Applied Science - Medical Billing and Coding
Ultimate Medical Academy