Amber Jones
Milton
Summary
Dynamic Team Lead Manager at Walmart with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in conflict resolution and performance monitoring, I successfully redesigned inventory workflows and mentored team members, fostering a culture of excellence and professionalism while driving organizational transformation initiatives.
Overview
9
9
years of professional experience
Work History
Team Lead Manager
Walmart
167 Progress Way Hurricane, WV 25526
05.2016 - 10.2025
- Managed daily operational activities to uphold safety protocols and maintain quality assurance.
- Mentored team members to elevate skills and optimize performance outcomes.
- Redesigned inventory management workflows to enhance operational efficiency.
- Coordinated team assignment schedules to improve efficiency in resource allocation.
- Enhanced workplace culture through the promotion of teamwork, facilitation of open communication, and establishment of employee recognition programs.
- Fostered a culture of excellence and professionalism by exemplifying best practices and serving as a guiding influence for the team.
- Fostered partnerships with department leads to enhance operational efficiency and facilitate effective communication.
- Conducted regular evaluations and implemented targeted training initiatives to enhance employee competencies.
- Enhanced customer satisfaction through commitment to on-time project delivery and strict compliance with quality benchmarks.
- Led organizational transformation initiatives to enhance operational efficiency and drive change management.
- Exhibited professionalism to enhance customer relations by effectively addressing concerns of dissatisfied or irate customers.
- Applied analytical skills and industry knowledge to effectively address customer issues and foster loyalty.
Education
Bachelor of Arts - Psychology
Weat Virginia State University
Institute, West Virginia 05-2010
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Workplace safety
- Problem-solving
Timeline
Team Lead Manager
Walmart
05.2016 - 10.2025
Bachelor of Arts - Psychology
Weat Virginia State University