Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Kasat

Wausau

Summary

Results-oriented professional with over a decade of experience in team leadership and customer service. Skilled in problem-solving and communication, with a focus on training staff to improve service quality and sales performance. Ready to implement effective strategies that enhance operational efficiency. Adaptable leader with extensive background in retail and community engagement. Known for strong problem-solving abilities and effective communication skills. Committed to fostering team development and delivering exceptional customer experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Walgreens Boots Alliance
Wausau
01.2016 - Current
  • Supervised daily store operations and managed team schedules to optimize efficiency.
  • Trained new staff on customer service and sales techniques to enhance performance.
  • Oversaw inventory management, ensuring product availability aligned with customer demand.
  • Implemented merchandising strategies to improve product visibility and sales impact.
  • Handled customer inquiries, effectively resolving complaints through active listening.
  • Maintained compliance with safety and health regulations to ensure a secure environment.
  • Reviewed financial statements and sales reports to evaluate productivity and inform decision-making.
  • Conducted regular performance reviews to assess staff progress and set developmental goals.

Assistant Director

Copperleaf Memory care
Weston
07.2013 - 08.2015
  • Coordinated resident activities and events to boost community engagement.
  • Managed staff schedules to ensure adequate coverage across all shifts.
  • Developed training programs for new hires and ongoing staff development.
  • Oversaw compliance with health and safety regulations in assisted living facilities.
  • Facilitated communication between residents, families, and healthcare providers.
  • Implemented processes that enhanced resident satisfaction and care quality.
  • Supervised recruitment process, including candidate interviews and onboarding.
  • Created individualized service plans for residents to meet specific needs.

Caregiver/ Assistant Director

Lily Assisted Living
Weston
01.2011 - 07.2013
  • Coordinated with healthcare professionals to ensure consistent adherence to individualized care plans, enhancing patient outcomes.
  • Administered prescribed medications promptly according to care plan instructions.
  • Observed patients for changes in physical, emotional, or behavioral conditions.
  • Assisted residents with daily living activities and personal hygiene needs.
  • Managed scheduling and staffing to optimize personnel coverage and improve service delivery.
  • Trained new staff on caregiving procedures and company policies.
  • Facilitated clear communication between residents, families, and staff to promote collaboration and support for residents' needs.
  • Maintained a clean, organized environment for client safety and satisfaction.

Education

High School Diploma -

Mosinee High
Mosinee, WI
05-2002

Skills

  • Retail operations management
  • Inventory management and merchandising
  • Sales reporting and analysis
  • Inventory management
  • Visual merchandising
  • Performance evaluation
  • Team scheduling and coordination
  • Customer service excellence

Certification

  • Pharmacy Technician

Timeline

Assistant Store Manager

Walgreens Boots Alliance
01.2016 - Current

Assistant Director

Copperleaf Memory care
07.2013 - 08.2015

Caregiver/ Assistant Director

Lily Assisted Living
01.2011 - 07.2013

High School Diploma -

Mosinee High
Amber Kasat