AMBER KATZ
Carson City
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
12
12
years of professional experience
Work History
Esthetics Instructor
Lu Ross Academy
10.2017 - 09.2018
- Enhanced student learning by incorporating practical demonstrations and hands-on activities in esthetic treatments.
- Developed comprehensive lesson plans for skincare, makeup application, and hair removal techniques, ensuring a well-rounded education for students.
Estiology Instructor
Aveda Institute Los Angeles
06.2016 - 10.2017
- Ensuring all students learn and practice infection control procedures per California BBC regulations.
- Developed training in product knowledge and sales techniques resulting in increased retail profits and student confidence.
Esthetician
Total Woman Spa
06.2007 - 12.2015
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Continuously exceeded personal sales goals in retail, upgrades and services.
- Coordinated, promoted and executed marketing events to maximize sales and expand clientele.
- Managed product inventory to increase the bottom line
Lead Customer Service Associate
Total Woman Spa
02.2007 - 08.2007
- Served as the first point of contact and created a positive client experience.
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
- Resolved conflicts to provide the best service and maintain customer satisfaction.
- Standardized training of personnel to improve team communication and spa operations
- Drove sales growth by identifying upselling opportunities during customer interactions and promoting additional products or services when appropriate.
Brand Ambassador/Product Demonstrator
Herbal Works Inc
08.2006 - 07.2007
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Assisted with setup and breakdown of promotional booths at roadshows in the greater Los Angeles area.
- Maintained and organized stock and notified management of inventory shortages.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Education
Associate of Science -
Pierce College
Woodland Hills, CACurrent
Post Graduate Certificate of Achievement - Esthetics
International Dermal Institute
Carson, CA2010
Esthetics Diploma - Esthetics
Golden West College
Huntington Beach, CA2005
State Board Esthetician License - Esthetics
California State Board of Barbering & Cosmetology
January 2006
Skills
- Event planning
- Inventory management
- Retail sales
- Organized and detailed
- Relationship builder
- Training and development
Timeline
Esthetics Instructor
Lu Ross Academy
10.2017 - 09.2018
Estiology Instructor
Aveda Institute Los Angeles
06.2016 - 10.2017
Esthetician
Total Woman Spa
06.2007 - 12.2015
Lead Customer Service Associate
Total Woman Spa
02.2007 - 08.2007
Brand Ambassador/Product Demonstrator
Herbal Works Inc
08.2006 - 07.2007
Post Graduate Certificate of Achievement - Esthetics
International Dermal Institute
Esthetics Diploma - Esthetics
Golden West College
State Board Esthetician License - Esthetics
California State Board of Barbering & Cosmetology
Associate of Science -
Pierce College
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