Mackenzie Conklin
Newark,OH
Summary
Innovative educator in vocational training, known for productivity and efficient task completion. Possess deep knowledge in curriculum development, classroom management, and technology integration. Excel at communication, leadership, and adaptability, ensuring effective teaching strategies that meet diverse learning needs.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
8
8
years of professional experience
Work History
Esthetics Instructor
Ohio State School of Cosmetology
Columbus, OH
02.2020 - 01.2021
- Instructed students on the fundamentals of esthetics, including skin care and makeup application techniques.
- Developed lesson plans for classes in esthetic services, such as facials, waxing and body treatments.
- Demonstrated proper use of products and tools used in providing esthetic services to clients.
- Provided guidance and support to students during their practical training sessions.
- Organized classroom materials and resources for instruction purposes.
- Maintained records of student attendance, grades and other relevant data related to classes taught.
- Demonstrated techniques for care on both mannequins and live people.
- Maintained student records detailing progress, attendance and program requirements.
Customer Service Representative
Discover Finacial Services
New Albany, OH
07.2014 - 04.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Time Warner Cable
Zanesville, OH
01.2013 - 07.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Advanced Cosmetology Degree - Cosmetology
Ohio State School of Cosmetology
Heath, OH08-2017
Certificate - Medical Assistant
Berdan Institute
Wayne, NJ01-2000
Skills
- Conflict resolution abilities
- Product knowledge mastery
- Effective communication abilities
- Anatomy and physiology understanding
- Classroom Management Strategies
- Networking and relationship building
- Lesson planning knowledge
- Sanitation maintenance
- Professional ethics
- Board examination preparation
- Call Management
- Product Knowledge
- Account updating
- Data Entry
- Appointment Scheduling
- Complaint resolution
- Inbound and Outbound Calling
- Computer Proficiency
- Credit adjustments
- Multi-line telephone operations
- Order Processing
- Follow-up skills
- Credit card payment processing
- Microsoft Outlook
- Positive and professional
- Call escalation
- Customer Service
- Banking operations support
- 10-Key
- Grammar
- Administrative Support
- Microsoft PowerPoint
- Payment Processing
- Adaptive team player
- Problem-solving abilities
- Professional telephone demeanor
- Microsoft Excel
- Building rapport
- Call center procedures
- Medical office administration
- Payment Collection
- Inventory Management
- Patient Flow Management
- HIPAA Compliance
- Medical Terminology
- Indirect Patient Care
- Phlebotomy
- Check-in coordination
- Patient Scheduling
- Procedure Assistance
- Medical Billing
- Patient-focused care
- Case Management
- Clinical Documentation
- Vital signs and examinations
- Clinical operations
- Electrocardiography (EKG)
- Immunization Administration
- Medical terminology proficiency
- Account Management
- Medical Procedures
- Pulmonary function tests (PFTs)
References
References available upon request.
Timeline
Esthetics Instructor
Ohio State School of Cosmetology
02.2020 - 01.2021
Customer Service Representative
Discover Finacial Services
07.2014 - 04.2015
Customer Service Representative
Time Warner Cable
01.2013 - 07.2014
Advanced Cosmetology Degree - Cosmetology
Ohio State School of Cosmetology
Certificate - Medical Assistant
Berdan Institute
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