AMBER KOLRUD
Fargo,ND
Summary
Dynamic Project Manager | Operations & Supply Chain Expert with Proven Leadership and Process Optimization Skills. Results-driven operational leader with extensive experience in project management, supply chain logistics, and team leadership. Adept at designing and implementing streamlined workflows that enhance efficiency, reduce costs, and ensure compliance with regulatory standards. A skilled collaborator who excels in cross-functional team management, risk assessment, and customer-focused problem-solving. Bilingual in English and Spanish, with a strong background in international operations and customer service excellence.
Overview
16
16
years of professional experience
Work History
Project Manager, Operations
Clinigen
Fargo, ND
07.2013 - Current
- Spearheaded multiple operations projects, ensuring on-time delivery, adherence to budget, and alignment with organizational objectives
- Led cross-functional teams, fostering collaboration among supply chain, logistics, and customer service departments to meet project goals
- Analyzed operational metrics to identify cost-saving opportunities, maintaining high-quality standards
- Designed and implemented streamlined workflows, achieving measurable improvements in efficiency, resource utilization, and quality compliance
- Created and managed project schedules, budgets, and risk management plans, ensuring seamless execution and delivering measurable outcomes
Distribution - Shipping Associate
Clinical Supplies Management (Acquired by Clinigen)
Fargo, ND
07.2013 - 09.2014
- Coordinated the receipt, storage, and distribution of clinical trial materials, ensuring compliance with regulatory standards
- Maintained accurate inventory records, performed regular audits, and resolved discrepancies
- Collaborated with cross-functional teams to address and resolve supply chain challenges, improving workflow efficiency and reducing delays
- Prepared and processed shipping documentation, including labels and customs forms, for domestic and international shipments, managing up to 20-30 requests daily
- Provided training and guidance as a Subject Matter Expert to new hires, delivering protocol overviews and hands-on job training to maintain high team performance standards
Team Leader (Orbitz Fulfillment Dilemma Team)
Serco North America
Fargo, ND
02.2009 - 07.2013
- Led specialized teams, including the Dilemma Team, Retail Loss Team, and Refund Escalation Team, to resolve escalated customer service issues with a focus on effective and timely problem resolution
- Analyzed and resolved complex service scenarios, identified root causes of issues and collaborated with clients to prevent recurring problems while testing and refining new program implementations
- Maintained strong communication with stakeholders, delivering detailed reports on team performance, issue trends, and resolution outcomes to support strategic decision-making
- Developed and implemented process improvement strategies, enhancing customer satisfaction and operational efficiency while consistently meeting performance targets
- Mentored, coached, and provided performance feedback to team members, fostering a high-performing, collaborative environment and ensuring proper completion of duties
Education
Bachelor of Arts - Spanish, International Studies
University of North Dakota
05.2005
Skills
- Project Management
- Operations
- Process Improvement
- Efficiency
- Supply Chain Coordination
- Logistics Coordination
- Leadership
- Team Development
- Risk Management
- Budget Management
- Customer Service
- Data Analysis
- Reporting
- Product Manufacturing
- Clinical Trials
- Critical Thinking
- Project Documentation
- Microsoft Office Suite
- IRT
Qualifications Summary
Dynamic Project Manager | Operations & Supply Chain Expert with Proven Leadership and Process Optimization Skills. Results-driven operational leader with extensive experience in project management, supply chain logistics, and team leadership. Adept at designing and implementing streamlined workflows that enhance efficiency, reduce costs, and ensure compliance with regulatory standards. A skilled collaborator who excels in cross-functional team management, risk assessment, and customer-focused problem-solving. Bilingual in English and Spanish, with a strong background in international operations and customer service excellence.
Timeline
Project Manager, Operations
Clinigen
07.2013 - Current
Distribution - Shipping Associate
Clinical Supplies Management (Acquired by Clinigen)
07.2013 - 09.2014
Team Leader (Orbitz Fulfillment Dilemma Team)
Serco North America
02.2009 - 07.2013
Bachelor of Arts - Spanish, International Studies
University of North Dakota