Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Laforest

Madison,AL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Sales Representative

Erie Home
05.2025 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Department Manager

Harley Davidson Inc
11.2023 - 02.2025


  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Administration Clerk

Harley Davidson Inc
08.2023 - 02.2025
  • Handled incoming phone calls and answered questions from callers.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
  • Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
  • Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.

Parts Assistant

Harley Davidson Inc
01.2021 - 11.2023
  • Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
  • Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
  • Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
  • Developed strong relationships with suppliers, negotiating better pricing and securing priority shipments when needed.
  • Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.

Retail Sales Associate

Harley Davidson Inc
08.2016 - 01.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Developed strong rapport with customers and created positive impression of business.

Education

Associate of Applied Science - Social Sciences Education

Miracosta College
Oceanside, CA
05-2012

Skills

  • Critical thinking for problem-solving
  • Collaborative communication abilities
  • Document organization
  • Effective time management
  • Building professional connections
  • Strong attention to detail
  • Collaborative team management
  • Team development

Timeline

Sales Representative

Erie Home
05.2025 - Current

Department Manager

Harley Davidson Inc
11.2023 - 02.2025

Administration Clerk

Harley Davidson Inc
08.2023 - 02.2025

Parts Assistant

Harley Davidson Inc
01.2021 - 11.2023

Retail Sales Associate

Harley Davidson Inc
08.2016 - 01.2021

Associate of Applied Science - Social Sciences Education

Miracosta College

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