Amber Langford
2441 Renwick Way, Troy,USA
Summary
Detail-oriented professional with strong organizational, communication, and problem-solving skills developed through household management, budgeting, scheduling, and volunteer leadership. Seeking to re-enter the workforce in a professional role.
Overview
24
24
years of professional experience
Work History
Receptionist
Camping World
Huber Heights, US
05.2025 - Current
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
Internet Sales Representative
Camping World
Huber Heights, US
05.2025 - 11.2025
- Provided exceptional customer service to clients, ensuring their needs and concerns were addressed promptly and effectively
- Managed a high volume of inbound calls, emails, and online inquiries from customers
- Maintained accurate records of all customer interactions and transactions in the CRM system
- Collaborated with sales team to generate leads and schedule appointments for potential customers
- Assisted customers with product information, pricing details, and order processing
- Followed up with customers to ensure satisfaction after purchase or service completion
- Identified opportunities for upselling or cross-selling products based on customer needs and preferences
- Provided technical support to customers by troubleshooting issues over the phone or via remote access tools
- Developed strong product knowledge to effectively address customer inquiries and provide recommendations
- Contributed to team success by achieving individual targets for call handling time, conversion rates, and customer satisfaction scores
- Participated in ongoing training sessions to enhance product knowledge, communication skills, and problem-solving abilities
- Recognized as top performer within the BDC Service Representative team for consistently meeting/exceeding monthly sales targets
Stay At Home Parent/Live-In Caregiver
Self Employed Services
Tipp City, Ohio
11.2001 - 05.2025
- Contacted medical providers on behalf of clients to follow up on appointments.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Organized recreational activities such as movies, walks outdoors or music listening sessions.
- Prepared activities for clients to engage in during free time.
- Supported family members by providing emotional support during difficult times.
- Maintained accurate records of client's health information in an organized manner.
- Encouraged clients to participate in activities that stimulate mental awareness or physical well-being.
- Assisted clients with mobility issues by providing support while walking or using a wheelchair and walker.
- Assisted clients with paying bills, scheduling appointments and making phone calls.
- Cooked and served meals to clients according to dietary needs.
- Drove clients to appointments, errands and special events.
- Conducted light housekeeping tasks including laundry, bed making and meal preparation.
- Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
- Picked up groceries, prescriptions and other items for clients.
- Facilitated social engagement by organizing activities and companionship for clients.
- Prepared nutritious meals tailored to client dietary needs and preferences.
- Administered medication and monitored client health conditions consistently.
- Provided daily personal care and assistance to clients in their homes.
Education
General Studies - High School
Blackford High School
Hartford City, IN06.2000
Skills
- Customer service
- Office organization
- Data entry
- Communication skills
- Team collaboration
- Problem resolution
- Technical support
- Sales techniques
- Time management
- Training new employees
- Inventory control
- Multitasking
- First Aid/CPR
- Verbal communication
- Troubleshooting
- Critical thinking
- Customer relations
- Leadership
- Computer skills
- Microsoft Word
- Excellent communication
Timeline
Receptionist
Camping World
05.2025 - Current
Internet Sales Representative
Camping World
05.2025 - 11.2025
Stay At Home Parent/Live-In Caregiver
Self Employed Services
11.2001 - 05.2025
General Studies - High School
Blackford High School