Amber Lee
Portland,OR
Summary
Hardworking professional barista with extensive experience with team leadership, inventory management, and customer service. Utilizes strategic planning and staff training to enhance store operations and customer satisfaction. Maintains high standards and fosters teamwork for optimal results.
Overview
7
7
years of professional experience
Work History
Floor Manager
Steven Smith Teamaker
01.2024 - 10.2024
- Completed weekly employee timecard approval and payroll processing.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
- Managed store inventory and stock levels to maintain availability of products.
- Coached and trained employees on methods for handling various aspects of sales, problem solving, and customer relations.
- Collected employee new hire documents and set up new hires in time keeping system.
- Maintained accurate accounting transaction documentation.
Lead Supervisor
Steven Smith Teamaker
01.2021 - 01.2024
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Improved team efficiency by streamlining processes and implementing new workflows.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Developed comprehensive training programs for new employees, increasing overall productivity levels.
- Entered payroll data for all front of house employees
Tasting Room Attendant
Steven Smith Teamaker
11.2018 - 01.2021
- Strengthened brand loyalty by maintaining an extensive knowledge of current and past teas in order to educate customers about the company's offerings effectively.
- Assisted in the planning and execution of special events, boosting overall brand exposure.
- Fostered a positive team environment by actively participating in staff meetings, providing feedback on operations improvements, and assisting colleagues when needed.
- Handled cash transactions accurately while adhering to company policies regarding discounts, refunds, and exchanges.
- Executed flight and beverage efficiently while never sacrificing quality, using a variety of techniques and machines.
Front End Department Manager
Green Zebra Grocery
08.2017 - 08.2018
- Maintaining cash office duties such as balancing the safe, making bank deposits, change orders,
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Education
Bachelor of Arts - English Language And Literature
Portland State University
Portland, OR06.2015
Skills
- Customer Relations
- Oral and Written Communication
- Scheduling and Planning
- Team Training and Development
- Inventory Management
- POS Systems
- Payroll
- Tea & Coffee Knowledge
Timeline
Floor Manager
Steven Smith Teamaker
01.2024 - 10.2024
Lead Supervisor
Steven Smith Teamaker
01.2021 - 01.2024
Tasting Room Attendant
Steven Smith Teamaker
11.2018 - 01.2021
Front End Department Manager
Green Zebra Grocery
08.2017 - 08.2018
Bachelor of Arts - English Language And Literature
Portland State University
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