AMBER LESSEN

• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
• Processed applications and redeterminations for beginning and continuance of important pubic assistance benefits such as SNAP and Medicaid.
• Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
• Interviewed applicants for services and supported application completion as necessary.
• Described program procedures, requirements, and benefits to customers.
• Utilized complex client management systems, both digital and manual and maintained sensitive information in our IES program.
• Participated in ongoing professional development opportunities to stay current with best practices and emerging trends within the human services field.
• Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
• Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
• Maintained strict confidentiality while handling sensitive client information, adhering to all relevant privacy regulations.
• Worked closely with Management to gather information about community programs that would benefit the lives of our customers.

• Responsible for processing new offenders arriving to complete their sentences from counties all over the State of Illinois.
• Maintained paper records systems for easy retrieval of information.
• Responsible for reviewing sentencing documentation. As well as calculating offender sentences.
• Responsible for running warrant checks in a country wide system to looks for outstanding warrants.
• Maintained communication with local and statewide State's Attorney's offices regarding sentencing and offenses.
• Responsible for overseeing work of Office Assistants and Associates in the Records office ensuring the preparation of scheduled outgoing writs as well as the upkeep of paper filing and records.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Boosted productivity by prioritizing tasks, and coordinating meetings for staff members.
• Aided in employee onboarding through training new hires on office procedures, software applications, and facility policies.

Please Note: I was unable to obtain records from Logan Correctional Center regarding the exact dates I held my Office Assistant and Associate positions.

• Provided clerical support to Record Office supervisors by copying, faxing, and filing documents.
• Organized office events to boost morale and foster positive working relationships among colleagues.
• Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
• Collaborated inter-departmentally to assist with workflow and gather reports and data.
• Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
• Managed smooth processing of criminal history, correctional disciplinary records and sentencing paperwork to support office productivity.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Spent many months in this position as the TA OAIII

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by organizing files and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail and phone calls.
• Expedited document processing with accurate data entry and timely filing.
• Opened and reviewed all income inmate mail to check for contraband.
• Sort and distribute mail to offenders.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
• Enhanced facility security by conducting regular inspections and addressing potential risks.
• Observed behavior of residents individually and in groups.
• Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
• Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
• Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
• Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
• Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
• Promoted inmate welfare by monitoring and addressing health concerns promptly.
• Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
• Reduced inmate altercations through proactive conflict resolution strategies.

• Worked in a call center environment to discuss policy changes and pricing regarding State Farm Payment Plan members.
• Maintained relationships with local State Farm agents regarding their clients and their policy changes.
• Provided strong Customer Service to both State Farm agents and State Farm Customers.