Amber Lewis
Buffalo,NY
Overview
17
17
years of professional experience
Work History
Medical Secretary/Patient Representative
UB Neurosurgery
Williamsville, NY
06.2024 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Enhanced office productivity by handling high volume of callers per day.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
Clinical Center Associate II
Roswell Park Comprehensive Cancer Center
Buffalo, NY
02.2022 - 04.2023
- Provide clerical support functions in assigned inpatient or outpatient centers at Roswell Park
- Answer routine inquiries and screen calls in a professional manner
- Assist visitors and patients with their inquiries and needs
- Record and transcribe physician orders accurately and in a timely manner
- Maintain and coordinate clinic schedules efficiently and effectively
- Manage the co-pay collection process and ensure proper documentation and reporting
- Participate in team or group work activities to achieve organizational goals
- Perform all duties and responsibilities in a confidential environment with direct supervision
- Demonstrate limited latitude for utilizing judgment and initiative while performing assigned duties
Loan Verification Specialist
BEST EGG
Buffalo, NY
07.2021 - 02.2022
- Verify loan application information to ensure accuracy and completeness
- Communicate loan decisions to applicants and provide reasoning if applicable
- Maintain accurate records of loan applications, approvals, and denials
- Ensure loan documents are complete and compliant with relevant laws and regulations
- Provide excellent customer service to applicants and answer any questions or concerns they may have
Customer Service
FIRSTSOURCE ADVANTAGE LLC
Buffalo, NY
03.2020 - 06.2021
- Respond to customer inquiries in a timely and professional manner, ensuring high levels of customer satisfaction
- Provide accurate and comprehensive information about products or services offered by the company
- Resolve customer issues and complaints effectively and efficiently, aiming to exceed their expectations
- Participate in team or group work activities to achieve organizational goals and enhance customer experience
Factory/Warehouse Worker
GORDON COMPANIES
Buffalo, NY
10.2018 - 01.2020
- Receive and inspect incoming materials, verifying accuracy of shipment and ensuring appropriate storage
- Sort and organize materials or products on shelves, in bins, or on racks, following established inventory control procedures
- Maintain a clean and organized work environment, including sweeping floors, cleaning equipment, and disposing of waste materials
- Package, label, and prepare products or materials for shipment, ensuring compliance with safety regulations and customer requirements
- Adapt to changing work environments, procedures, and priorities to support company objectives
Environmental Services
KALEIDA HEALTH
Buffalo, NY
01.2015 - 02.2017
- Clean and sanitize patient rooms, public areas, and other designated spaces in accordance with hospital policies and procedures
- Collect and dispose of medical waste and other hazardous materials, following established protocols
- Respond to requests from hospital staff, patients, and visitors, addressing concerns in a timely and professional manner
- Participate in team or group work activities to achieve departmental goals and objectives
Medical Office Assistant
UNIVERSITY PSYCHIATRIC PRACTICE
Buffalo, NY
10.2012 - 01.2014
- Greet patients, visitors, and guests in a friendly and professional manner, ensuring a positive first impression of the medical office
- Schedule appointments and manage patient records using electronic medical record (EMR) systems or other relevant software
- Prepare exam rooms and medical equipment for patient use, ensuring cleanliness and safety
- Verify insurance eligibility and benefits for patients, ensuring accurate billing and payment processes
- Coordinate referrals to other healthcare providers or specialists, ensuring timely and appropriate care for patients
- Communicate with patients and healthcare providers to provide follow-up care, including scheduling appointments, addressing concerns, and providing medication instructions
- Adhere to HIPAA regulations and other relevant laws and regulations governing the medical profession
Medical Secretary
MAHRAN KHALID MD
Buffalo, NY
09.2010 - 01.2011
- Manage and coordinate the daily operations of a medical office, including scheduling appointments, answering phone calls, and managing patient records
- Collect and verify patient information, including insurance and personal details, ensuring accuracy and completeness of records
- Schedule appointments for patients, coordinating with healthcare providers and staff to ensure timely and efficient care
- Prepare and maintain medical records, including patient history, diagnosis, and treatment plans, using electronic medical record (EMR) systems or other relevant software
- Transcribe and distribute healthcare provider notes and reports, ensuring timely and accurate communication
- Continuously seek to improve administrative processes and procedures to enhance the patient experience
Customer Service Associate
VICTORIA'S SECRET
Buffalo, NY
11.2007 - 11.2008
- Provide exceptional customer service to all customers, responding promptly and courteously to inquiries and concerns via phone, email, or in-person interactions
- Process customer orders and returns, ensuring accuracy and efficiency in all transactions
- Respond to customer complaints and resolve issues to the customer's satisfaction, escalating to a manager when necessary
- Maintain accurate records of customer interactions, including notes on inquiries and complaints, using relevant software or databases
- Collaborate with cross-functional teams, including sales and marketing, to ensure consistent messaging and customer support
- Keep up-to-date on product knowledge, pricing, and promotions to provide accurate and timely information to customers
- Continuously seek to improve customer service processes and procedures to enhance the customer experience
- Achieve customer service goals and metrics, such as call resolution rates, customer satisfaction scores, and sales targets
Education
Respiratory Care Therapist -
SUNY Erie Community College
BUFFALO, NY01.2016
General Educational Development Certification & Medical Office Assistant Certification -
Adult Learning Center
BUFFALO, NY06.2008
Skills
- Transcription
- Scheduling
- Flexibility
- Communication
- Time management
- Teamwork and Collaboration
- Writing Skills
- Negotiation
- Medical Terminology
- Lytec
- MEDENT SOFTWARES
- Microsoft Office
- Fax
- Customer service
- CPT
- ICD9 Knowledge
Timeline
Medical Secretary/Patient Representative
UB Neurosurgery
06.2024 - Current
Clinical Center Associate II
Roswell Park Comprehensive Cancer Center
02.2022 - 04.2023
Loan Verification Specialist
BEST EGG
07.2021 - 02.2022
Customer Service
FIRSTSOURCE ADVANTAGE LLC
03.2020 - 06.2021
Factory/Warehouse Worker
GORDON COMPANIES
10.2018 - 01.2020
Environmental Services
KALEIDA HEALTH
01.2015 - 02.2017
Medical Office Assistant
UNIVERSITY PSYCHIATRIC PRACTICE
10.2012 - 01.2014
Medical Secretary
MAHRAN KHALID MD
09.2010 - 01.2011
Customer Service Associate
VICTORIA'S SECRET
11.2007 - 11.2008
Respiratory Care Therapist -
SUNY Erie Community College
General Educational Development Certification & Medical Office Assistant Certification -
Adult Learning Center