Pamela Hoberg
Kaiser Permanente
Rohnert Park,CA
35
years of professional experience
Dedicated Medical Secretary with over 25 years of experience in the healthcare sector, demonstrating exceptional attention to detail and strong collaboration skills. Proficient in typing and administrative support, ensuring accuracy and efficiency in all tasks. Passionate about enhancing organizational procedures to optimize office operations and improve patient care. Proven ability to adapt to dynamic environments while maintaining a focus on quality patient care.
Work History
Medical Secretary
25 Years 4 Months- Keeps information confidential and follows HIPAA guidelines to maintain patient trust
- Support Pathologists and staff with daily administrative tasks.
- 15+ years of medical transcription
- Excellent typist
- Outside Molecular testing coordination
- Support hospital physicians and staff with questions and status of diagnoses and reports
- Keep office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs
- Proofread documents and correspondence for accuracy and completeness
- Located, checked in, and pulled medical records for patient appointments and incomplete charts
- Used knowledge of medical terminology to transcribe patient information electronic equipment,
QA Lead
9 Years 4 Months- Oversaw comprehensive quality assurance processes, including strategic planning, test automation implementation, and manual test execution
- Guided and supported junior staff through mentoring initiatives to foster professional growth
- Documented, tracked and verified defects in the application
- Managed bug tracking and resolution processes, ensuring timely fixes to support operational efficiency
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products
Education
High School Diploma
- Business
Skills
Strong organizational skills
Patient support
Patient confidentiality adherence
Professional telephone etiquette
Transcription
Test result tracking
Medical terminology expertise
Medicare/Medicaid
Epic
Administrative Office Operations
PS3 Shift maker
Word and Excel
Patient Database Maintenance
Strong Customer Service Skills
Transcription
EPIC
Copath Plus
Timeline
Medical Secretary
Kaiser Permanente
02.2001 - 06.2026Read More
QA Lead
Broderbund Software
07.1991 - 11.2000Read More
San Marin High School
High School Diploma
Read More
College of Marin
from Business
Read More