AMBER L. GOUCH

• Answered inbound calls for Ford Motor Company, ensuring compliance with company metrics.
• Assisted customers with order inquiries and provided updates on order statuses.
• Assist with Fleet Identification Number (FIN) enrollment.
• Guided dealers in accessing and interpreting Order guides and Fleet Distribution News Bulletins.

• Operated in warehouse setting to produce COVID-19 kits efficiently
• Inspected finished products for defects before packaging.
• Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
• Collaborated with team members to increase efficiency and productivity on the production line.
• Boxed, labeled, and moved items to maintain smooth production line flow.

• Inspected items for damage, defects, or discrepancies to ensure quality control before sorting.
• Maintained detailed logs of work performed, including timesheets and materials used, to support accurate record-keeping.
• Fabricated metal components using MIG and TIG welding techniques.
• Maintained and calibrated welding equipment to ensure optimal performance and safety standards.

Assembled vehicle components according to precise specifications and quality standards.

• Assembled components using precise specifications and quality standards.
• Lifted heavy materials for assembly tasks to support production efficiency.
• Collaborated with team members to streamline workflow, improving overall operational efficiency.
• Followed safety protocols while operating machines and equipment.
• Maintained cleanliness and organization of work areas, ensuring a safe and compliant environment.

• Handled inbound inquiries for BCBS of MI customers, ensuring timely resolution and satisfaction.
• Assisted customers in selecting a PCP and locating nearest physicians, facilitating access to healthcare services.
• Helped customers understand their benefits and provided copies of their EOB.
• Processed payments, reversals, claims, and adjustments, maintaining accurate records and supporting customer account management.