Jessica Sadler
Orlando
Summary
Collaborative professional with proven training and problem-solving skills. Extensive experience in customer service, managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems, with exceptional active listening and multitasking abilities. Track record of enhancing operational processes to improve customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
Sedgwick Solutions
Orlando
01.2023 - Current
- Delivered exceptional service to internal and external customers, resolving issues on first call.
- Trained representatives on effective call handling for eligibility benefits claims and service authorizations, enhancing team performance.
- Delivered constructive feedback to representatives, improving call handling skills and customer interactions.
- Actively listened to callers, probing effectively to ascertain the purpose of each call.
- Reviewed call interactions and assessed performance metrics to ensure compliance with quality standards.
- Documented information accurately into appropriate systems to maintain records.
Customer Service Representative
McKesson
Bonaire
09.2025 - 03.2026
- Facilitated patient advocacy by collaborating with patients, pharmacists, and insurers, resolving coverage issues to enhance patient access to medications.
- Verified patient insurance to identify deductible statuses, clarifying financial responsibilities for informed decision-making.
- Applied financial assistance programs to reduce prescription and service costs for patients.
- Researched medication histories for reimbursement opportunities, identifying potential savings for patients.
- Supported clinical staff with on-site or remote assistance to ensure effective treatment regimens.
Customer Service Representative
home Cared delivered
Orlando
08.2023 - 09.2025
- Managed incoming calls and emails to facilitate product and service transactions.
- Resolved customer complaints to enhance client satisfaction and loyalty.
- Delivered prompt home care service assistance, ensuring high client satisfaction.
- Maintained accurate records of client interactions and services provided.
- Updated and maintained databases with current client information.
- Remaining calm and professional during stressful situations to defuse tensions.
- Analyzed CRM reports to pinpoint issues and recommend improvements.
Customer Service Rep
180 Medical
Orlando
05.2019 - 11.2022
- Coordinate, follow-up on Medicare patients, ensure shipments do not go without confirmation.
- Call and confirm Medicare orders with customers through call systems and via email.
- Supported special projects to enhance company operations.
- Handle incoming phone calls from clients regarding orders and customer service issues.
- Request Medicare documentation on Medicare clients.
- Make entries as appropriate in internal database, place and/or change orders in system.
Customer Service Rep
Magellan
Orlando
02.2016 - 04.2019
- Built and maintained rapport with customers to enhance satisfaction and loyalty.
- Identified customer product and service needs to deliver tailored solutions.
- Review and update activity on accounts.
- Provided basic technical support to resolve issues and improve user experience.
- Promote and sell products and services.
- Attend training to update product knowledge.
Education
Associate in Arts -
Valencia College
Orlando, FL05-2010
HIGH SCHOOL DIPLOMA -
Scotlandville Magnet High School
Baton Rouge, LA06-2005
Skills
- Customer support
- Customer account management
- Client relationship management
- Customer needs analysis
- Customer feedback analysis
- Conflict resolution
- Computer proficiency
- Documentation skills
- Order fulfillment
- Inventory management
- Logistics coordination
- Material handling
- Insurance verification
- Retail operations
- Coaching techniques
Hobbies and Interests
- Travel
- Art
Timeline
Customer Service Representative
McKesson
09.2025 - 03.2026
Customer Service Representative
home Cared delivered
08.2023 - 09.2025
Customer Service Rep
Sedgwick Solutions
01.2023 - Current
Customer Service Rep
180 Medical
05.2019 - 11.2022
Customer Service Rep
Magellan
02.2016 - 04.2019
Associate in Arts -
Valencia College
HIGH SCHOOL DIPLOMA -
Scotlandville Magnet High School