Amber Lococo
Essex,MD
Summary
Experienced professional in both wildlife and domestic animal care, office management, and employee development. Proven successful at adapting to changing conditions and efficiently learning new processes. Known for empathy and reliability, with a passion for nature and conservation. Believes in leading by example and being there to help when needed.
Overview
10
10
years of professional experience
Work History
Management Assistant
Enterprise Mobility
Baltimore, Maryland
01.2025 - Current
- Promoted to Management Assistant within first year after achieving “Best of the Best” in sales numbers and positive reviews from customers.
- Rewarded with elite sales status several times over monthly sales matrix evaluations.
- Handled any incoming calls regarding availability, insurance coverage, and scheduling.
- Kept in contact with insurance adjusters and auto body shops to keep current on coverage extensions as needed.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Collected appropriate deposits and made callbacks daily to ensure we were never behind on payments from customers.
Wellness Center Supervisor
VetIQ
Cockeysville, Maryland
07.2021 - 09.2025
- Managed the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions.
- Contributed to sales growth by upselling products and services based on individual needs.
- Provided training and mentoring to new hires, contributing to their successful integration and development.
- Maintained monthly schedule for employees, accurate records of attendance, payroll data, lab-work, and inventory information.
- Ensured inventory was ordered based on accurate stock and frequency of use.
- Maintained updated appointment schedule for clients and coordinated walk-ins as needed.
- Performed outreach via social media and local rescues to encourage business.
- Acted as Veterinary Clinic Assistant when needed on a daily basis.
House and Pet Sitter
Rover Inc.
Baltimore, MD
11.2021 - 01.2025
- Prepared food, water, and medications per owners instructions.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally and frequently with pet owners via phone, email, and text.
- Built trust with clients and fostered repeat bookings by consistently demonstrating reliability and attention to detail in all aspects of pet care provision.
- Cared for special needs animals requiring extra attention due to age or disability.
- Provided loving attention to all animals in care while maintaining a safe environment for them at all times.
Server/Bartender
Eagles Nest Country Club
Phoenix, MD
09.2017 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized POS system to place orders and handle bills.
- Cultivated warm relationships with regular members.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Office Manager
Orphaned Wildlife Rescue Center
Lusby, MD
10.2016 - 04.2017
- Oversaw recruitment and training while maintaining monthly scheduling of 30+ volunteers and interns.
- Maintained records of patient intakes using Excel.
- Created and sent out monthly newsletter to volunteers and donors to foster continuous engagement.
Overnight Shift Supervisor
Orphaned Wildlife Rescue Center
Lusby, MD
08.2015 - 10.2016
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Implemented individual animal care plans to maintain health and well-being of animals.
- Educated visitors and staff on proper animal care and handling.
Education
Bachelor of Science - Biology
Towson University
Baltimore, MDSkills
- Scheduling Management
- Reliability
- Adaptability and flexibility
- Relationship building
- Computer literacy
- Written communication
- Wildlife rehabilitation
- Cleaning and sanitizing
- Animal safety
- Medication administration
- Appointment scheduling
- Medical record-keeping
Timeline
Management Assistant
Enterprise Mobility
01.2025 - Current
House and Pet Sitter
Rover Inc.
11.2021 - 01.2025
Wellness Center Supervisor
VetIQ
07.2021 - 09.2025
Server/Bartender
Eagles Nest Country Club
09.2017 - 07.2021
Office Manager
Orphaned Wildlife Rescue Center
10.2016 - 04.2017
Overnight Shift Supervisor
Orphaned Wildlife Rescue Center
08.2015 - 10.2016
Bachelor of Science - Biology
Towson University