Amber Long
Pagosa Springs,CO
Summary
Resourceful Resort Operator known for productive and efficient task completion. Skilled in guest relations, operational management, and staff leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless resort operations and exceptional guest experiences.
Overview
28
28
years of professional experience
Work History
Resort Operator
Wyndham Pagosa
Pagosa Springs, CO
05.2023 - Current
- MBX-Enter daily Blitz for maintenance technicians.
- Answer phones and field calls pertaining to guest reservations, maintenance issues, and guest complaints.
- Lost and Found entries.
- Fixed-week reservations. Mountain Meadows. etc.
- PBX - enter guest requests and follow-up calls.
- Assist managers in day-to-day tasks as needed.
- Check in and check out guests.
- Customer service.
Owner/CFO
FCF Construction
Pagosa Springs, CO
01.2018 - Current
- Bids, invoicing, and estimates.
- Accounts payable and receivable.
- Scheduling jobs.
- Inventory management.
- Bookkeeping and accounting.
- Customer Service.
- Plans, blueprints, and customer modifications.
Sales/Marketing
Wyndham Pagosa
Pagosa Springs, CO
06.2013 - 04.2023
- Introduced and sold Wyndham Vacation Ownership points to current and new owners.
- Maintained and managed Wyndham clients' portfolios.
- Podium speaking for guest audience, interactive presentations to sell Wyndham Vacation Ownership.
- Close guest contracts after purchase.
- Train, lead, and develop Wyndham Representatives.
- Performance reviews and expectations, weekly.
- Exceeded team performance standards consistently.
- Tour reception. Checked in and gifted tours.
- Booked qualified guest for presentations.
- Journey, Trip, Mainframe, CRS, Wyndham Rewards, Focus, Owner worksheet.
- Inspired, motivated, and led by example.
Owner
Ridgeline Roofing
Durango, CO
01.2006 - 01.2012
- Managed 30 employees, handled payroll, invoicing, and advertising.
- Managed and monitored budgets
- Customer service.
Owner/Operations Manager
Bodo Quality Cleaners
Pagosa Springs , CO
01.1997 - 01.2008
- Accounts Receivable and payable.
- Managed over 25 employees.
- Retail and commercial laundry.
- Customer Service.
- Budgets and overhead.
- Laundry service for Mercy Medical Center.
- OSHA and Ecolab certified.
- Valet service to 24 hotels.
Education
Master of Science - Business & English
Fort Lewis College
Durango, CO03-2001
Skills
- Guest Relations Management
- Front Desk Management
- Property Maintenance
- Guest experiences
- Telephone Etiquette
- Employee Development
- Staff Training and Development
- Sales
- Staff Supervision
- Cash Handling
- Reporting
- Staff Training
- Project Oversight
- Marketing
- Revenue optimization
- Outstanding communication skills
- Staff Scheduling
- Employee Performance Reviews
- Brand Management
- Employee Scheduling
- Training and mentoring
- Marketing expertise
- Account Administration
- Quality Assurance
- Safety Procedures
- Hospitality
Timeline
Resort Operator
Wyndham Pagosa
05.2023 - Current
Owner/CFO
FCF Construction
01.2018 - Current
Sales/Marketing
Wyndham Pagosa
06.2013 - 04.2023
Owner
Ridgeline Roofing
01.2006 - 01.2012
Owner/Operations Manager
Bodo Quality Cleaners
01.1997 - 01.2008
Master of Science - Business & English
Fort Lewis College