Amber Looker
Pueblo,CO
Summary
Proven leader at Concentrix with a track record of enhancing customer satisfaction and team productivity. Skilled in data entry and exceptional communication, adept at problem-solving and fostering long-term client relationships. Increased loyalty through empathetic service and innovative process improvements, demonstrating strong empathy and effective change management.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Client Concierge
Concentrix
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Conducted regular follow-ups with clients, fostering long-term relationships built on trust and reliability.
- Identified areas for process improvement within the concierge department, contributing to a more seamless client experience.
- Assisted in training new concierge team members, instilling best practices for delivering outstanding customer service.
Team Leader Manager
Concentrix
12.2020 - 09.2022
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Increased productivity by and revenue streams through effective change management practices.
Customer Service Representative
Concentrix
03.2017 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Pueblo County High School
Pueblo, CO 08.1990 - 05.1995
Skills
Strong empathy
Data entry proficiency
Exceptional communication
Effective problem solving
Timeline
Client Concierge
Concentrix
09.2022 - Current
Team Leader Manager
Concentrix
12.2020 - 09.2022
Customer Service Representative
Concentrix
03.2017 - 12.2020
High School Diploma -
Pueblo County High School
08.1990 - 05.1995
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