Summary
Overview
Work History
Education
Skills
Accomplishments
Additional information
References
Timeline
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Emma Bajek

Fort Worth,TX

Summary

Experienced Lead Veterinary Technician with over 10 years of hands-on experience in various veterinary settings. Known for multitasking, patient advocacy, and team leadership. Proficient in medical terminology, prescription management, and operational efficiency, consistently improving client satisfaction and service quality. Currently pursuing CVPM certification to elevate veterinary care standards through innovative approaches and collaborative teamwork.

Overview

10
10
years of professional experience

Work History

Client Concierge

VCA Urgent Care
01.2024 - Current
  • Appointed as Communication Captain to oversee operations during director's absence.
  • Streamlined triage process for walk-ins, enhancing patient flow and reducing wait times
  • Advocated for clients, ensuring optimal care and satisfaction
  • Partnered with DVMs as a scribe, facilitating accurate medical records
  • Supported technicians in various tasks, fostering a cohesive team environment
  • Managed prescription fulfillment, ensuring accuracy and compliance
  • Utilized medical terminology expertise to improve communication across departments
  • Spearheaded outreach initiatives for the new facility, attracting clientele
  • Implemented follow-up system for critical patients, enhancing continuity of care
  • Optimized remote CSR communication, boosting operational efficiency
  • Contributed to patient advocacy efforts, leading to measurable improvements in client satisfaction

Veterinary Technician Manager

Veterinary Vision
05.2021 - 09.2023
  • Handled triage calls, ensuring efficient patient prioritization and care coordination
  • Independently managed inventory and supply orders, maintaining optimal stock levels
  • Applied ophthalmology expertise to fill prescriptions and compound medications accurately
  • Led surgical team, managed controlled drug protocols, and oversaw inventory
  • Implemented efficient triage system, improving patient care and reducing wait times
  • Coordinated with veterinarians to optimize surgical procedures
  • Mentored and managed vet assistants, fostering a cohesive team environment
  • Meticulously prepared surgery suites and monitored patients
  • Ensured precise adherence to controlled drug protocols and inventory management
  • Executed necessary support for administrative and financial responsibilities

Client Care Coordinator & Veterinary Assistant

VCA Naper Ridge Animal Hospital
02.2015 - 05.2021
  • Managed incoming calls and patient paperwork, ensuring efficient communication and documentation
  • Assisted in filling prescriptions and responding to emergencies, enhancing patient care and safety
  • Supported technicians and followed up with critical patients, improving overall service quality
  • Utilized medical terminology and pet insurance knowledge to assist clients effectively
  • Coordinated seamless client care, managing multiple phone lines while efficiently distributing paperwork and filling prescriptions in a fast-paced veterinary setting
  • Streamlined emergency response protocols, enhancing critical patient care and follow-up procedures, resulting in improved treatment outcomes
  • Spearheaded clinic's social media strategy, significantly expanding online presence and client engagement through creative content and timely updates

Education

CVPM Certificate -

Penn Foster

High School -

Neuqua Valley High School
Naperville, IL
05.2015

Skills

  • Strong empathy
  • Exceptional communication
  • Sales experience
  • Data entry proficiency
  • Conflict resolution
  • Facilities management

Accomplishments

  • Promoted from Kennel assistant to CSR and VA at VCA Naper Ridge
  • Promoted to Technician Manager at Veterinary Vision after 4 months of employment
  • Promoted to Communication Captain at VCA Urgent Care Addison
  • Given the community service award in high school for my commitment to volunteer work and leadership with Operation Snowball
  • Proud dog mom to an amputee hound mix

Additional information

  • ACHIEVEMENTS
  • Promoted from CSR/VA to Lead Surgical Technician at Veterinary Vision
  • Responsible for marketing at VCA Naper Ridge and promoting social medial presence
  • Cross trained with experience specifically for surgeries at VCA Naper Ridge
  • Given the Exceptional Community Service Award from Neuqua Valley High School
  • Proud "Dog Mom" to an amputee lab/hound mix

References

Adrianna Neal- (512) 822-1470

VCA Urgent Care Hospital Director

Denise Flanagan (832) 692-0632

VCA Urgent Care Market Leader

Jessica Thiede (630) 815-2373

Veterinary Vision Office Manager


Timeline

Client Concierge

VCA Urgent Care
01.2024 - Current

Veterinary Technician Manager

Veterinary Vision
05.2021 - 09.2023

Client Care Coordinator & Veterinary Assistant

VCA Naper Ridge Animal Hospital
02.2015 - 05.2021

CVPM Certificate -

Penn Foster

High School -

Neuqua Valley High School

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