Amber Lopez
CA
Summary
Experienced food server with exceptional multitasking abilities and strong communication skills. Committed to maintaining food safety standards and enhancing guest experiences through attentive service and proactive engagement. Known for having a strong customer rapport and maintaining a close, positive relationship with coworkers.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Server
The Good Harvest Cafe
Crescent City, CA
05.2019 - Current
- Follow food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Anticipate guests needs and provide proactive service.
- Enhanced customer satisfaction by providing efficient and friendly food and drink service.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Assisted in training new servers, sharing best practices for excellent customer service.
Food Server
Macaroni Grill
Torrance, CA
01.2006 - 01.2011
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on restaurant procedures and service standards.
- Managed multiple tables efficiently, prioritizing guest needs for optimal satisfaction.
- Recommended menu items based on customer preferences and dietary restrictions.
- Resolved customer complaints promptly, ensuring positive experiences and repeat visits.
- Implemented upselling techniques to increase sales and improve overall profitability.
Bartender
The Village Pup
San Pedro, CA
01.2009 - 02.2009
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and prepared cash drawers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Cocktail Server
Club 705
Redondo Beach, CA
09.2008 - 12.2008
- Delivered exceptional customer service, ensuring guest satisfaction.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Oversaw cash handling procedures, ensuring accuracy in transactions and reporting.
- Managed multiple beverage orders efficiently.
Education
High School Diploma -
Del Norte High School
Crescent City, CASkills
- Cash management
- Food safety practices
- Positive professional demeanor
- Efficient and accurate order processing
- Strong information recall
- Great rapport with coworkers
- Thrive in fast-paced work environment
- Maintain high adaptability to rapid change
- Strong communication and active listening
Certification
- Food Handler Card
- RBS Certification
Timeline
Food Server
The Good Harvest Cafe
05.2019 - Current
Bartender
The Village Pup
01.2009 - 02.2009
Cocktail Server
Club 705
09.2008 - 12.2008
Food Server
Macaroni Grill
01.2006 - 01.2011
High School Diploma -
Del Norte High School