Amber Lopez Beaulieu
West Branch,IA
Summary
Dynamic professional with a strong background in management. Skilled in team leadership and problem-solving, contributing to improved service quality and operational efficiency. Dedicated to fostering a positive work environment and enhancing customer experiences.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Hotel Equities
12.2025 - Current
- Assisted in managing daily hotel operations to ensure high-quality guest experiences.
- Supported staff training initiatives to enhance service delivery and operational efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Guest Service Manager
Kinseth Hospitality Companies
01.2024 - 12.2025
- Led guest service teams to enhance customer satisfaction and streamline operations.
- Developed training programs for staff to improve service quality and efficiency.
- Implemented feedback systems to address guest concerns and drive continuous improvement.
- Coordinated with housekeeping and maintenance to ensure timely resolution of issues impacting guest experience.
- Oversaw front desk operations, ensuring accurate check-in/check-out processes and seamless communication with guests.
- Monitored compliance with brand standards to maintain high levels of service excellence across all departments.
Assistant General Manager /Assistant HR Manager
Silverwesthotels
04.2023 - 01.2024
- Developed and implemented HR policies to enhance employee engagement and retention.
- Conducted recruitment processes, streamlining candidate selection for various roles.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed daily hotel operations, ensuring seamless guest experiences and high service standards.
- Collaborated with vendors to negotiate contracts for services and supplies, securing favorable terms.
Assistant General Manager
Extended Stay America
02.2018 - 02.2023
- Implemented feedback systems to gather guest insights and enhance service offerings.
- Contributed to budgeting activities by tracking expenses and identifying cost-saving opportunities.
- Assisted in resolving guest complaints swiftly, fostering positive relationships and satisfaction.
- Handled cash accurately and prepared deposits.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Skills
- Operations management
- Staff development
- Staff management
- Inventory control
- Human resources
- Financial reporting
Languages
Spanish
Professional Working
Timeline
Assistant General Manager
Hotel Equities
12.2025 - Current
Guest Service Manager
Kinseth Hospitality Companies
01.2024 - 12.2025
Assistant General Manager /Assistant HR Manager
Silverwesthotels
04.2023 - 01.2024
Assistant General Manager
Extended Stay America
02.2018 - 02.2023