Amber Love
Lincoln,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Real Estate Broker
Exp Realty
05.2018 - Current
- Licensed real estate agent with excellent communication and networking skills
- Educate and guide clients throughout the buying and selling process
- Promote and market sales
- Prepare documents, such as purchase contracts, closing statements, deeds and leases
- Confer with escrow companies, lenders and home inspectors
- Operate on trustworthiness, handling all client's personal information with care and privacy
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
Company Manager
Gourmet Gift Express
02.2015 - 05.2018
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Accomplished multiple tasks within established timeframes
- Managed and motivated employees to be productive and engaged in work
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Lead Barista
Coffee Works
01.2013 - 02.2015
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Barista
Oasis
05.2010 - 12.2012
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Associate of Arts - Business Management
Spokane Community College
Spokane, WA06.2017
Skills
- Sales Brochure Development
- Marketing Development
- Legal Document Preparation
- Professional Relationships
- Social Media Digital Marketing
- Business Development
- Beverage Preparation
- Cash Handling
- Team Leadership
- Inventory Management
Timeline
Real Estate Broker
Exp Realty
05.2018 - Current
Company Manager
Gourmet Gift Express
02.2015 - 05.2018
Lead Barista
Coffee Works
01.2013 - 02.2015
Barista
Oasis
05.2010 - 12.2012
Associate of Arts - Business Management
Spokane Community College