Amber Lovett
Wyncote,PA
Summary
Dependable employee with strong conflict management and organizational skills. Experienced in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by ensuring customer satisfaction. Dependable professional with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.
Overview
2
2
years of professional experience
Work History
Counter Person
Daryl's Pastries Inc
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to satisfy customer and meet their expectation .
- Processed both cash and card purchases and returns.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Server
Michael's Family Restaurant & Diner
10.2022 - Current
- Served food and beverages promptly while paying sufficient attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Building a good clientele with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags and clean counters and work space
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Deli Associate
Wawa
10.2021 - 07.2022
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces .
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Education
High School Diploma -
Abington Senior High School
Abington, PA06.2012
Skills
- Daily Transactions Review
- Food and Beverage Service
- Health and Safety Standards
- Operate Cash Register
- Food Service Standards
- Server Training
- Cash Handling
- Preparing Food Items
- Serve Customers
- POS System Operations
Timeline
Server
Michael's Family Restaurant & Diner
10.2022 - Current
Deli Associate
Wawa
10.2021 - 07.2022
Counter Person
Daryl's Pastries Inc
High School Diploma -
Abington Senior High School
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