AMBER MACIEJEWSKI
Mukwonago
Summary
Compassionate and communicative professional skilled in managing stress while providing support. Strong computer skills with experience in various software applications. Embraces constructive feedback and committed to continuous learning and improvement. Dedicated to enhancing the experience of others and fostering a positive environment.
Overview
12
12
years of professional experience
Work History
Patient Administrative Coordinator
Team Rehabilitation Physical Therapy
Brookfield, Wisconsin
07.2024 - 03.2026
- Coordinated patient scheduling and managed appointment reminders to optimize attendance for physical therapy sessions.
- Organized and maintained patient records using electronic health record systems.
- Processed insurance verification and addressed billing inquiries to facilitate seamless financial transactions.
- Assisted therapists with administrative duties to streamline operations and improve patient care.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, provided information, and connected callers to appropriate personnel.
Customer Service Representative
Mayfair Animal Hospital And ER
Wauwatosa, USA
08.2023 - 06.2024
- Recorded customer interactions and inquiries to ensure accurate tracking and resolution.
- Resolved customer service and billing complaints by adjusting bills and processing refunds.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Maintained comprehensive records of customer interactions and comments for future reference.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
Special Education Teacher Assistant
Prairie Elementary School
Waukesha, USA
01.2023 - 06.2023
- Collaborated with teachers to develop and implement Individualized Education Plans, enhancing support for students with special needs.
- Plans, enhancing support for students with special needs.
- Delivered one-on-one instruction to reinforce learning tasks, improving student comprehension and confidence.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Modeled appropriate behavior and peer interactions for fostering social skills.
- Organized instructional materials for use in the classroom setting.
- Supervised students.
Cleaning Technician
Christal Clean
Mukwonago, USA
04.2022 - 12.2022
- Sanitized frequented areas and equipment using approved supplies.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Emptied wastebaskets, ensuring proper disposal of trash and waste to maintain cleanliness and hygiene.
- Scrubbed bathrooms, eliminating soap scum, mold, and dirt to enhance cleanliness and sanitation.
- Cleaned windows, glass partitions, and mirrors, improving visibility and overall appearance of facilities.
Receptionist
Shorewood Animal Hospital Sc
Milwaukee, USA
10.2013 - 01.2022
- Facilitated communication with clients to ensure comfort and satisfaction.
- Answered and directed incoming calls using multi-line telephone system.
- Provided callers with office address, directions, and employee contact information to ensure clear communication.
- Greeted customers and directed them to appropriate locations while addressing general inquiries to enhance their experience.
- Investigated and analyzed client complaints to identify and resolve issues.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Had a positive and bright attitude to make clients feel welcome and acknowledged.
Education
Some College - undefined
Waukesha County Technical College
Pewaukee, WIHigh School Diploma - undefined
Mukwonago High School
Mukwonago, WI06.2009
Skills
- Health records management
- Excellent communication skills
- Stress management
- Positive and empathetic
- Constructive feedback acceptance
- Motivated learner
Timeline
Patient Administrative Coordinator
Team Rehabilitation Physical Therapy
07.2024 - 03.2026
Customer Service Representative
Mayfair Animal Hospital And ER
08.2023 - 06.2024
Special Education Teacher Assistant
Prairie Elementary School
01.2023 - 06.2023
Cleaning Technician
Christal Clean
04.2022 - 12.2022
Receptionist
Shorewood Animal Hospital Sc
10.2013 - 01.2022
Some College - undefined
Waukesha County Technical College
High School Diploma - undefined
Mukwonago High School