Reliable customer service professional with experience in sales, call center support, and store operations. Known for communication, teamwork, problem-solving, and time management.
Overview
20
20
years of professional experience
Work History
Sales Associate
Chevron
12.2025 - 09.2026
Processed fuel and convenience store transactions accurately using point-of-sale systems.
Assisted customers with product selection, pricing questions, and checkout support.
Restocked merchandise, beverages, and promotional displays to maintain organized sales floor.
Balanced cash drawer and reconciled payments according to store procedures.
Machinery Operator
Backyard Products LLC
11.2021 - 2025
Operated machinery to support production of outdoor structures and components.
Monitored equipment performance and reported mechanical issues for prompt repair.
Adjusted machine settings to maintain product quality and consistent output.
Followed safety procedures while handling tools, materials, and production equipment.
Loaded raw materials and staged supplies to keep workflow moving efficiently.
Collaborated with cross-functional teams for seamless workflow coordination and timely project completion.
Assisted in training new operators on proper machinery use, safety procedures, and company guidelines, fostering a productive work environment.
Assistant Store Manager
Wendys Calhoun Management Group
08.2019 - 06.2021
Supervised daily restaurant operations, ensuring smooth service across drive-thru, dining, and back-of-house areas.
Trained crew members on Wendy's standards, food safety procedures, and customer service expectations.
Enforced cleanliness, sanitation, and food safety compliance throughout restaurant operations.
Call Center Representative
Brookstone
01.2007 - 11.2009
Answered inbound calls and resolved customer questions about orders, products, and account details.
Processed returns, exchanges, and cancellations while following company service policies.
Documented call outcomes and updated customer records in CRM systems.
Assisted customers with order status, shipping information, and delivery concerns.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.