Hi, I’m
Amber Maki
Patient Coordinator
Nashville,TN
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Work Preference
Summary
Dedicated Patient Care Coordinator with proven experience in effective communication and appointment scheduling. Skilled in patient record management and problem-solving, ensuring seamless patient experiences and satisfaction.
Overview
14
years of professional experience
Work History
Stein Dental CareNashville
Patient Care Coordinator
07.2025 - 12.2025
Job overview
- Maintained accurate patient records and updated information in the system.
- Communicated effectively with dental staff to ensure seamless patient flow.
- Coordinated patient appointments and managed scheduling conflicts.
- Educated patients on oral health practices and post-treatment care.
The Union StationNashville
Front Desk Agent
07.2024 - 07.2025
Job overview
- Welcomed guests with friendly demeanor and professional service.
- Managed check-in and check-out processes efficiently for all guests.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Maintained knowledge of hotel services, amenities, and local attractions.
The ARC of NashvilleNashville
Administrative Assistant
07.2022 - 07.2024
Job overview
- Coordinated communication between departments to streamline information sharing.
- Maintained accurate records of client interactions and service requests.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
Personal EmployerNashville, TN
Household Manager
05.2012 - 07.2022
Job overview
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Oversaw budget to manage expenditures and control costs.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
San Diego Christian Bloomington, MN
Associate of Arts from Psychology & Philosophy
05-2015
Skills
- Patient record management
- Appointment scheduling
- Dental terminology
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Affiliations
Have attended nearly 90 hours of in person training at MGE, covering patient scheduling, conflict resolution, creating treatment plans and acquiring new patients.
Accomplishments
- Facilitated acquiring new patients and in increase in patients maintaining their appointments through patient relations, networking, thorough communication & follow up's.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Increased quality of care by developing new tracking and assessment methods.
Certification
- Patient Coordinator Training - 100+ hours
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word
Microsoft Excell
Curve
Weave
Interests
Educational advancement, Reading, Linguistics
Timeline
Patient Care Coordinator
Stein Dental Care
07.2025 - 12.2025
Front Desk Agent
The Union Station
07.2024 - 07.2025
Administrative Assistant
The ARC of Nashville
07.2022 - 07.2024
Household Manager
Personal Employer
05.2012 - 07.2022
San Diego Christian
Associate of Arts from Psychology & Philosophy