Arlene Galante

• Coordinated treatment plans between patients and providers, facilitating seamless communication to ensure continuity of care.
• Maintained accurate patient records and updated charts within Dentrix to support effective patient care and provider communication.
• Collected payments, clarified treatment plans and financial options, and processed billing transactions to enhance patient understanding and satisfaction.

• Schedule appointments and coordinate all periodontal surgical procedures

•Request medical clearances and ensure healthcare compliance

• Maintain accurate patient records using CS SoftDent v19.0 and MS Office •Manage POS and end-of-day financial reporting

• Developed and updated treatment plans based on preauthorizations to align with patient needs
• Verified patient insurance eligibility and benefits to facilitate seamless access to dental services
• Provided outstanding patient service and maintained compliance with regulations
• Submitted claims and tracked periodontal procedures to ensure accurate billing using Denticon and NexHealth

• Delivered in-person and virtual customer service using EagleSoft, addressing client inquiries and concerns
• Coordinated appointment scheduling and front-desk operations, ensuring smooth client experiences
• Maintained organized client files and managed office inventory to support daily operations

• Managed customer relations, coordinated event bookings, and streamlined office scheduling
• Executed data entry, tracked payroll hours, and generated monthly sales reports
• Created and maintained personnel files, processed new hire paperwork

• Provided exceptional patient service through scheduling, treatment inquiries, and care coordination, collaborating with clinical and administrative teams to enhance patient flow and care quality
• Developed and maintained treatment plans based on preauthorizations, medical clearance, and provider recommendations to streamline patient care
• Verified patient insurance eligibility and benefits for dental procedures, ensuring accurate coverage and billing to minimize patient financial liability