Professional Summary
Overview
Work History
Education
Skills
Timeline

Amber Mallow

Pendleton Community Bank
Upper Tract,WV
18
years of professional experience

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Work History

Loan Administrator

2 Years 7 Months
Pendleton Community Bank | 12.2023 - 07.2026
  • Reviewed documentation for compliance with bank policies, lending requirements, and regulatory standards.
  • Maintained loan records, collateral files, and imaging systems for complete audit readiness.
  • Resolved issues with the DMV ad insurance companies, when issues arose.
  • Made corrections to loan payments when mistakes were made.
  • Sent documents to DMV for the purpose of adding. alien on collateral.
  • Worked in Teslar to clear exceptions.
  • Uploaded new loans into the system.

Customer Service Manager/ Production Scheduler

2 Years 5 Months
Artisan Packaging | 05.2021 - 10.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Schedule all production, set ups, sampling. Ensured that customer products were produced on time and in full.
  • Maintained OTIF report
  • Followed through with client requests to resolve problems.
  • Created new customer accounts, and input information into the system to create sales orders from customer PO.
  • Weekly inventory and maintained inventory spreadsheets.

Production Supervisor

3 Years 7 Months
Artisan Packaging | 10.2017 - 05.2021
  • Supervised ongoing daily production phases.
  • Cultivated professional working relationships with peers and supervisors.
  • Managed staff hiring, training and supervision.

Teacher Assistant

5 Months
Rockingham County Schools | 02.2017 - 07.2017
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
  • Supported student learning objectives through personalized and small group assistance
  • Organized classroom materials to help teachers prepare for daily instruction and activities
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency

Owner/Operator Poultry and Cattle Farm

8 Years 2 Months
Self | 06.2008 - 08.2016
  • Managed day-to-day business operations, including accounting, daily chores, monitored flock conditions and overall health.
  • Scheduled repairs and maintained equipment.
  • Kept records of herd reports for cattle.

Education

- Nursing

Shephard College | Petersburg, WV

I attended college at night, while working a full time job. I decided that nursing wasn't the field I wanted to follow.

High School Diploma

Franklin High School | Franklin, WV | 05.1993

Skills

Multitasking abilities
Schedule Management
Safety and compliance
Staff Management
Computer skills
Customer Service
MS Office Experience
Billing and Filing

Timeline

Loan Administrator

Pendleton Community Bank
12.2023 - 07.2026Read More

Customer Service Manager/ Production Scheduler

Artisan Packaging
05.2021 - 10.2023Read More

Production Supervisor

Artisan Packaging
10.2017 - 05.2021Read More

Teacher Assistant

Rockingham County Schools
02.2017 - 07.2017Read More

Owner/Operator Poultry and Cattle Farm

Self
06.2008 - 08.2016Read More

Shephard College

from Nursing
Read More

Franklin High School

High School Diploma
Read More
Amber Mallow