Amber Mann
Richland,WA
Summary
Seasoned in customer service with several years of experience in high-volume settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
8
8
years of professional experience
Work History
Substitute Secretary
Richland School District 400
08.2024 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Sorted incoming mail distributing it accordingly throughout the office.
Tasting Room Associate
Kiona Vineyards & Winery
04.2023 - Current
- Communicated with incoming guests to offer assistance and friendly service.
- Performed opening and closing duties according to established procedures.
- Created an inviting atmosphere for customers by displaying merchandise attractively and engaging them in conversation about their interests.
Server
Bob's Burgers
Richland, Washington
08.2021 - Current
- Working with large groups of people in a fast-paced environment and delivering quality service to guests with a smile
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Patient Service Specialist
Kadlec
Richland, Washington
10.2022 - 06.2024
- Greeted patients upon arrival and verified patient information.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Server
Red Robin
01.2017 - 01.2022
- I worked front of house for three years as a server
- COVID hit and I was trained as a host and to go specialist and worked with frustrated and confused customers every day as we navigated great customer service and delicious to go food
- I was later trained and worked in the kitchen for one year
Skills
- Initiative
- Task management
- Organization
- Food safety procedures
- Communication
- Active listening
- Problem solving
Timeline
Substitute Secretary
Richland School District 400
08.2024 - Current
Tasting Room Associate
Kiona Vineyards & Winery
04.2023 - Current
Patient Service Specialist
Kadlec
10.2022 - 06.2024
Server
Bob's Burgers
08.2021 - Current
Server
Red Robin
01.2017 - 01.2022