Dominique Love
Humble ,TX
Summary
Seasoned customer service representative with extensive experience in providing exceptional support through phone and chat channels. Demonstrated ability to assist customers in navigating complex tax software, resolving technical issues, and answering tax-related questions. Adept at handling high call and chat volumes, especially during peak seasons, while maintaining high levels of customer satisfaction. Possesses strong problem-solving skills, excellent communication abilities, and a thorough understanding of tax laws and regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Substitute Secretary
Milwaukee Public Schools
12.2023 - Current
- Highly efficient and adaptable Substitute Secretary with experience in providing administrative support within educational settings
- Proven ability to manage office tasks, assist school staff, and maintain a positive and organized environment
- Strong communication and multitasking skills, with a dedication to supporting the smooth operation of school activities.
Front Desk Lead Receptionist/test administrator
Prometric
11.2023 - 07.2024
- Answering phones, greeting visitors, and managing inquiries
- Administering tests or assessments to candidates or employees, ensuring proper protocols are followed
- Coordinating scheduling for test sessions and managing testing logistics
- Maintaining test security and confidentiality of test materials
- Troubleshooting technical issues related to testing equipment or software
- Providing support and guidance to receptionist staff regarding test administration procedures
- Compiling and analyzing test results, and preparing reports for management
- Ensuring compliance with testing regulations and company policies
- Training and supervising other receptionists involved in test administration
- Collaborating with HR or other departments on testing initiatives and procedures.
Call and chat lead
Intuit TurboTax Live
12.2023 - 04.2024
- As a Remote Call and Chat Agent for Intuit TurboTax, I assisted customers with their tax preparation and filing needs
- I provided exceptional customer service through phone calls and chat support, helping users navigate the TurboTax software, answer tax-related questions, and resolve any technical issues they may have.
Schools Admissions Manager
HOPE Christian Schools
07.2022 - 12.2022
- School enrollment planning, school events, parent home visits, completing school audits, budgeting, record keeping, customer service, marketing, social media editor, hosting marketing events.
Program Manager
Right at School
05.2022 - 12.2022
- Assisting children and employees everyday with different tasks
- Lessening planning and scheduling
- Filing and computer work.
Administrative Assistant/Receptionist
Institute of Technology and Academics
10.2018 - 05.2022
- Answering phones, Microsoft Word, travesty bus routing systems, dealing with students and teachers, organizing money, handling customer service skills.
Instructional Aide
The Richardson School
01.2017 - 09.2019
- Helping kids with academics, passing medication, and helping with any special cares students may have
- Received my Special Education program aid license while employed here.
Receptionist/Administrative Assistant/Customer Service
Jordans Early Childhood Academy
06.2017 - 01.2018
- Handling all enrollments, organizing and filing, answering phones, data entry, all customer service needs.
Customer Service / Cashier / Production Associate / Retail Sales
Goodwill
10.2013 - 05.2016
- Customer service, cash handling, getting things ready for store floor.
Education
CBRF certified in medical -
medliving academy
Milwaukee, WI01.2016
High school or equivalent in General Studies -
Midwest Adult Academy
Milwaukee, WI06.2005
Skills
- TurboTax Software
- CRM Systems
- Microsoft Office Suite
- Various communication platforms and tools
Certification
- CBRF
- Standard Precautions
- Fire safety training
- Medication passing
- CPR/First Aid
- Special Education Program Aide dpi license
Timeline
Substitute Secretary
Milwaukee Public Schools
12.2023 - Current
Call and chat lead
Intuit TurboTax Live
12.2023 - 04.2024
Front Desk Lead Receptionist/test administrator
Prometric
11.2023 - 07.2024
Schools Admissions Manager
HOPE Christian Schools
07.2022 - 12.2022
Program Manager
Right at School
05.2022 - 12.2022
Administrative Assistant/Receptionist
Institute of Technology and Academics
10.2018 - 05.2022
Receptionist/Administrative Assistant/Customer Service
Jordans Early Childhood Academy
06.2017 - 01.2018
Instructional Aide
The Richardson School
01.2017 - 09.2019
Customer Service / Cashier / Production Associate / Retail Sales
Goodwill
10.2013 - 05.2016
CBRF certified in medical -
medliving academy
High school or equivalent in General Studies -
Midwest Adult Academy