Amber Mapps
Clinton Township
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Receptionist
Family Dental Clinic
02.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Tmoblie
03.2019 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist/PCA
Comprehensive Urology
07.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Advance Customer Service
01.2017 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Back On Track
Clinton Township, MI11.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Timeline
Receptionist
Family Dental Clinic
02.2022 - 04.2023
Customer Service Representative
Tmoblie
03.2019 - 02.2021
Receptionist/PCA
Comprehensive Urology
07.2018 - 01.2020
Customer Service Representative
Advance Customer Service
01.2017 - 03.2019
High School Diploma -
Back On Track
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