Amber Martin
Boulder City
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server
Badgers Den
08.2024 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Yamato
04.2021 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bartender
Mongos
10.2014 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
Dos Pueblos Senior High School
Certificate - Air Traffic Control
Keesler Air Force Base
06.2008
Skills
- Stocking and Replenishing
- Cash Register Operations
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Courteous Phone Demeanor
- Order Accuracy and Delivery
- Food Sales and Promotion
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Badgers Den
08.2024 - 07.2025
Server
Yamato
04.2021 - 07.2024
Bartender
Mongos
10.2014 - 03.2021
Certificate - Air Traffic Control
Keesler Air Force Base
High School Diploma -
Dos Pueblos Senior High School
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