Amber Mathis
Marlin,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
16
16
years of professional experience
Work History
Cafeteria Worker
Mart ISD
Mart, Texas
08.2024 - Current
Manager
Dairy Queen Restaurant
Franklin, Texas
06.2024 - 08.2025
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with regulatory requirements and industry standards.
Manager
Dairy Queen Grill & Chill
Marlin, Texas
06.2020 - 02.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with regulatory requirements and industry standards.
Customer Service Representative
EMSI
Waco, Texas
01.2010 - 05.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
LaVega High School
Bellmead, TXSkills
- Food handling safety
- Restocking and storage procedures
- Cafe inventory
- Cleaning and sanitation
- Project planning
- Staff management
- Employee onboarding
- Schedule preparation
- Shift scheduling
- Recruiting and interviewing
- Operations management
- Data analysis
- Work prioritization
- Clerical support
- Email management
- Medical terminology
- Typing proficiency
- Assertiveness
Timeline
Cafeteria Worker
Mart ISD
08.2024 - Current
Manager
Dairy Queen Restaurant
06.2024 - 08.2025
Manager
Dairy Queen Grill & Chill
06.2020 - 02.2024
Customer Service Representative
EMSI
01.2010 - 05.2020
High School Diploma -
LaVega High School
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