Amber Matos

• Maintained a comprehensive understanding of industry trends, regulations, and best practices, allowing for informed decision-making in response to evolving market conditions.
• Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
• Continually evaluated existing systems and procedures to identify areas ripe for improvement; subsequently implemented changes that led to increased overall efficiency and effectiveness within the department.
• Leveraged strong organizational skills to effectively prioritize workload distribution among team members according to individual strengths and capabilities while still meeting critical deadlines consistently throughout each project phase.

Amber Matos

Email:Ambermatos9@gmail.com

Phone number:831-588-6193

Dedicated and compassionate professional with over four years of leadership experience in a fast-paced retail environment and a strong personal background in caregiving. Proven ability to manage teams, execute closing operations, and provide hands-on care for elderly family members with disabilities and chronic conditions. Seeking to transition into a career in elder care where I can combine my leadership skills and passion for helping others.

Core Skills

• Team Leadership & Staff Supervision
• Time Management & Scheduling
• Elderly & Disabled Care
• Compassionate Personal Assistance
• Communication & Customer Service
• Problem Solving
• Adaptability & Patience
• Led store closing operations including team coordination, final cash handling, and store security protocols.
• Promoted to Inbound Team Lead, managing inventory flow, delivery schedules, and ensuring proper stock placement and safety.
• Trained and mentored new team members, supporting development in customer service and operational excellence.
• Fostered a productive, respectful work environment and maintained strong communication across departments.

Family Caregiver — Part-Time / Volunteer
Location | 2018 – 2024

• Provided full-time personal care for grandfather diagnosed with Guillain-Barré Syndrome (GBS), including hygiene assistance (brushing teeth, dressing, bathing), mobility support, and hospital coordination.
• Assisted 92-year-old uncle with advanced Alzheimer’s in daily routines, offering companionship, emotional support, and help with meal preparation and medication reminders.
• Developed strong empathy, patience, and practical care skills through consistent hands-on support.
• Communicated regularly with healthcare professionals to align care with medical needs.
• I am passionate about elder care and am looking to grow my career in a field where I can make a meaningful difference in the lives of others. My goal is to continue building on my caregiving experience by entering the professional caregiving or healthcare support industry, where I can provide comfort, dignity, and assistance to those in need.