Amber May
Moab,UT
Summary
Dynamic and highly skilled professional with extensive experience in both hardware and software support, spanning complex software development, API integrations, and multi-layered system troubleshooting. Proven track record of working across client-side and server-side environments, collaborating closely with software developers and end-users to ensure seamless, robust implementations. Adept at translating technical concepts for non-technical audiences, delivering tailored training, and providing ongoing support that drives user success and system reliability.
Overview
15
15
years of professional experience
Work History
Technical Sales Representative
Stahls'
Saint Clair Shores, MI
09.2022 - 04.2025
- API Project Management- Solely managed all aspects of API implementation projects from initiation to post-launch support.
- Created and maintained comprehensive API developer documentation.
- Acted as primary point of contact for developers—providing guidance during onboarding, end-to-end testing, troubleshooting, and post-launch support.
- Gathered user requirements and feedback, translating them into actionable development updates and patch schedules.
- Identified bugs and collaborated with internal and external developers to resolve issues and deploy fixes.
- Coordinated cross-departmental efforts between Sales, Accounting, IT, and Warehouse teams to ensure successful API integration and business process alignment.
- Consulted directly with customers’ IT teams to define technical specifications, address cross-system limitations, and assist with plugin development for seamless integration.
- Supported strategic partner integrations by advising on system compatibility and technical execution.
- Collaborated with network engineering and database administration teams to troubleshoot complex, multi-layered issues.
- Analyzed log files, system settings, and existing codebase to resolve application errors and improve performance.
- Authored technical content for marketing collateral, including brochures and web content.
IT Consultant
Self-employeed
Clawson, MI
08.2020 - 09.2022
- Coordinated system installations, testing, and code corrections.
- Provided consultation on how best to utilize available resources in order to maximize productivity.
- Assessed data processing proposals and requirements to determine project feasibility.
- Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
- Analyzed client's current system infrastructure and identified opportunities for improvement.
- Installed and configured computer hardware operating systems and applications according to customer requirements.
Sales Account Manager
International Micro Systems (acquired Granite)
Aston, PA
06.2019 - 08.2020
- Estimated and quoted prices, credit and contract terms, warranties and delivery dates
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews
- Worked closely with company executives to identify new business partnerships, securing annual reoccurring revenue opportunities
- Delivered exceptional account service to strengthen customer loyalty and retention
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments
- Created onboarding documentation that included information on the organization, support options, IT support ticketing system options, business protocols and policies
- Marketed, demonstrated, and proposed solutions for minor league teams throughout the country
- 2+/- hour demonstrations of products sold and supported, including but not limited to, point of sale and inventory management system, e-commerce, customer loyalty, digital ticketing, reporting, accounting link, and mobile point of sale integrations
- Managed roughly 50+ customers, ranging from single locations to 200+ store organizations (over 800 workstations)
Director of Sales and Marketing
Granite Information Systems Inc.
West Bloomfield, MI
06.2010 - 06.2019
- Marketed and sold Retail Pro- A global leader for a comprehensive, point of sale and inventory management solution
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services
- Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base
- Spearheaded implementation, execution and growth of business channel partner programs
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships
- Penetrated new markets by investigating competitor products, services and trends
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Established and maintained consistent and vibrant corporate image through all product lines, represented company at trade events and developed strategic relationships with key prospects
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Built comprehensive proposals which included software, customized development, hardware, professional services, and general IT support after project
- 2+/- hour demonstrations of products sold and supported, including but not limited to, point of sale and inventory management system, e-commerce, customer loyalty, digital ticketing, reporting, accounting link, and mobile point of sale integrations
- Responsible for customer relations- Both establishing and maintaining friendly, business professional, customer relationships/loyalty within the organization
Certified IT Technician/Technical Account Manager
Granite Information Systems Inc.
West Bloomfield, MI
06.2010 - 06.2019
- Educated customers on products and services as well as general technical information
- Communicated with sales and product development teammates to enhance customer experiences and achieve SLAs
- Collaborated with technical support staff to discuss client requirements, needs and objectives for general support and small to mid-size projects
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
- Developed training materials, conducted webinars, and remote programs for user training and support use
- Set up new desktop workstations, configured laptops, as well as tablet/iPad systems for clients and employees, installing all required software and server permissions
- Configured new and/or replacement workstations, including all hardware, software and peripheral devices, and delivered support thereafter for multiple client departments and locations
- Installed and managed software updates and vulnerability patches for customers onsite servers to prevent possible threats from penetrating networks
- Delivered on-site technical support following Retail Pro (software) implementation
- Worked with owners and managers to suggest product upgrades and changes
- Configured access to servers and file management software for users
- Researched, documented and escalated support cases to higher levels of support and/or developers when unable to resolve issues using available resources
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers
- Conducted routine maintenance on servers and systems, keeping networks fully operational during business hours
- Performed basic removal of malware and viruses from laptops and desktop system
- Management of medium to enterprise-level projects
- Roles included but were not limited to, scheduling (both client and technician), establishing and maintaining milestone deadlines, marshalling any necessary third-party resources, processes & procedures, implementation, and support thereafter
- With mutual effort from our developer, fulfilled extensive business analysis of customers system/business requirements and preferences
- Proposed solution options would include procedures and processes, design (both user and customer facing), software assurances, UAT testing, implementation rollout, training, and support thereafter
Education
Some College -
Ashford University
San Diego, CA06.2005
High School Diploma -
Laser High School
Bloomfield Hills, MI06.2005
Some College -
Oakland Community College
Bloomfield Hills, MIRetail Pro Applications Engineer Certification -
Retail Pro University
San Diego, CARetail Pro Sales Certification Course -
Retail Pro University
San Diego, CASkills
- Software product knowledge
- Retail Pro
- Point of Sale
- Inventory Management System
- API Integration Technical Support
- E-commerce
- E-commerce integrations
- Custom development planning
- Custom developed systems
- Accounting link integrations
- Customer loyalty solutions
- Strategic account development
- Product training
- IT Technician
- Consumer consultation services
- Development planning
- Consultation with custom software engineers
- Cross-departmental coordination
- Technical documentation
- Technical specifications
- Network development
- Database optimization
- Backup and recovery
- Troubleshooting skills
- Project management
- SQL management
- Cross-department collaboration
- Data migration
- Database management
- Cloud database management
- System troubleshooting
- Integration support
Phone
cell, 248-722-2225
Timeline
Technical Sales Representative
Stahls'
09.2022 - 04.2025
IT Consultant
Self-employeed
08.2020 - 09.2022
Sales Account Manager
International Micro Systems (acquired Granite)
06.2019 - 08.2020
Director of Sales and Marketing
Granite Information Systems Inc.
06.2010 - 06.2019
Certified IT Technician/Technical Account Manager
Granite Information Systems Inc.
06.2010 - 06.2019
Some College -
Ashford University
High School Diploma -
Laser High School
Some College -
Oakland Community College
Retail Pro Applications Engineer Certification -
Retail Pro University
Retail Pro Sales Certification Course -
Retail Pro University