Amber McKinnon
Holiday
Summary
A customer focused Professional with over 20 years of experience, specializing in office administration, management, and customer relations. A strong history of collaborating with personnel and office staff to enhance operational efficiency and maximize customer/patient satisfaction. Detail-oriented surgery scheduler well-versed in coding and electronic records management systems. Adept at coordinating documentation, supplies and equipment. Seeking a dynamic role with a growing team where resourcefulness, adaptability and hard work will be valuable.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Women's Care
Trinity
01.2024 - Current
- Created and managed surgical schedules for multiple surgeons, ensuring efficiency and accuracy.
- Booked surgeries based on physician volume, maintaining prompt turnaround times.
- Trained new staff on scheduling protocols and effective systems usage.
- Obtained all necessary documents prior to scheduled procedures to comply with regulations.
- Performed data entry into various systems related to surgery scheduling.
- Scheduled follow-up appointments in accordance with physician directives.
- Assisted with pre-operative preparations, including insurance authorizations and lab tests.
- Coordinated with operating facilities to schedule procedures on behalf of surgeons.
Front Office Manager
OneHealth Primary Care
Palm Harbor
03.2022 - 01.2024
- Oversaw patient scheduling and intake for physician practice with over 500 patients.
- Fielded phone inquiries and managed physician calendars to optimize efficiency.
- Maintained office and medical supply inventories, ensuring timely ordering of supplies.
- Greeted patients in facilities and via phone to enhance overall experience.
- Assisted doctors, nurses, and patients with various administrative tasks.
- Protected confidentiality of patient information while managing records.
- Coordinated with medical staff to improve patient flow, reducing wait times by 20%.
- Conducted new patient orientations, providing compassionate communication during interactions.
Optical Tech/Front Desk/Optican
Linsey Eyecare
New Port Richey
06.2020 - 03.2022
- Executed various administrative tasks throughout the week to support clinic operations.
- Performed insurance authorization and filed claims to ensure timely reimbursements.
- Entered patient data into electronic health records for accurate documentation.
- Scheduled appointments efficiently to optimize patient flow.
- Conducted pretests including auto refraction, NCT, OCT, retinal imaging, and visual field assessments.
- Managed phone communications to address patient inquiries and fulfill needs.
- Accompanied physician to long-term care facilities to assess residents' eye health and vision correction requirements.
Optician/Lab Technician
Essilor of America, Inc.
Tampa
09.2015 - 06.2020
- Pretest- Auto refractor and spot machine
- Fitting - Helping the patient choose the correct fit, taking any measurements and then adjusting to the proper fit
- Complete Edging process - Dotting, tracing, blocking, edging and finishing (to include checking to make sure the glasses were made properly)
- Entering all scripts - into the system, any notes the Doctor may have made and ordering any lab jobs
- Frames inventory - Maintenance and organizing the every changing frame selection
- Organizing Clinics - makings sure nurses and schools had all proper paperwork needed, they were ready and understood the process for the clinic that day
- Also, organizing large events during the summer (example: Back to School Bash at Raymond James Stadium).
Office Manager
True Eye
Tampa
07.2013 - 09.2015
- Oversaw scheduling for all departments to ensure optimal staffing levels.
- Managed hiring processes and conducted performance reviews for team members.
- Facilitated weekly staff meetings and one-on-one sessions to address concerns.
- Filled in for short-staffed positions to maintain operational continuity.
- Ordered and maintained inventory of frames, office supplies, and contact materials.
Senior Manager
New Port Richey Police Department
New Port Richey
01.2008 - 07.2013
- I was the assistant to the police chief
- Maintain annual budget (2 million dollars)
- Processing and maintaining daily finances
- Payroll and overtime entry
- Grants - apply and maintain
- Public Relations
- Maintaining chief schedule.
Education
High school diploma -
Berwick High School
Skills
- Workflow optimization
- Surgical schedule management
- EHR systems expertise
- Scheduling and calendar management
- Customer service
- Staff training and development
- Payroll and budgeting
- Team management
- Account reconciliation
- Human resources
Certification
Driver's License
Assessments
- Attention to detail, Proficient, Identifying differences in materials, following instructions, and detecting details among distracting information
- Office manager, Proficient, Scheduling and budgeting
- Customer service, Proficient, Identifying and resolving common customer issues
- Medical billing, Proficient, Understanding the procedures and forms used for medical billing
- Protecting patient privacy, Proficient, Understanding privacy rules and regulations associated with patient records
- Working with MS Word documents, Proficient, Knowledge of various Microsoft Word features, functions, and techniques
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Surgery Scheduler
Women's Care
01.2024 - Current
Front Office Manager
OneHealth Primary Care
03.2022 - 01.2024
Optical Tech/Front Desk/Optican
Linsey Eyecare
06.2020 - 03.2022
Optician/Lab Technician
Essilor of America, Inc.
09.2015 - 06.2020
Office Manager
True Eye
07.2013 - 09.2015
Senior Manager
New Port Richey Police Department
01.2008 - 07.2013
High school diploma -
Berwick High School