Jessica Moore
Summary
Efficient Surgery Scheduler with a strong background in patient care and operational compliance. Expertise in coordinating surgical procedures and fostering communication between patients and healthcare teams to optimize workflow and improve patient outcomes.
Overview
9
9
years of professional experience
Work History
Surgery Scheduler
Bennett and Bloom
New Albany
10.2024 - Current
- Scheduled surgical procedures for multiple physicians and departments.
- Coordinated patient appointments and follow-up visits to enhance patient satisfaction.
- Managed communication between patients, surgeons, and nursing staff.
- Utilized scheduling software to optimize appointment times.
- Verified patient insurance details to prevent scheduling delays on surgery dates.
- Ensured compliance with health regulations during scheduling processes.
- Maintained accurate records of surgeries and patient interactions to ensure continuity of care.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
CNA
Southern Indiana Rehabilitation Hospital
New Albany
04.2022 - 09.2024
- Assisted patients with daily living activities and personal care to promote independence and comfort.
- Monitored vital signs and reported changes to nursing staff.
- Supported rehabilitation exercises under the guidance of physical therapists.
- Communicated effectively with patients and family members to ensure understanding of care needs and foster trust.
- Collaborated with the healthcare team to develop patient-centered care plans.
- Provided emotional support and companionship to improve patient morale and overall well-being.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
Factory Production Worker
Kenco Logistics
Jeffersonville
03.2020 - 06.2022
- Operated machinery to assemble products, contributing to timely production schedules.
- Maintained clean, organized work area, supporting safety compliance and operational efficiency.
- Collaborated with team members to meet daily production goals.
- Inspected finished products for quality, ensuring adherence to specifications and reducing rework.
- Assisted in training new employees on safety protocols and operational procedures.
- Monitored inventory levels and reported shortages to supervisors promptly.
- Followed standard operating procedures to minimize errors during production runs.
- Participated in team meetings to discuss process improvements and workflow enhancements.
Home Health Aide
Home Instead Senior Care Home
New Albany
02.2017 - 02.2020
- Provided personal care to clients, including bathing, dressing, and grooming.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with mobility and daily living activities, enhancing their independence and quality of life.
- Monitored client health by tracking vital signs and reporting changes to nursing staff.
- Administered medications according to prescribed schedules and documented usage accurately.
- Built strong relationships with clients through active listening and companionship, fostering trust and engagement.
- Collaborated with families to tailor care plans that aligned with individual client needs, ensuring personalized support.
- Maintained a clean and safe living environment by performing light housekeeping duties.
- Supported clients in engaging in social activities to enhance their quality of life.
Education
Associate of Applied Science - Health Information Management
Ivy Tech Community College of Indiana
03-2005
Skills
- Surgery scheduling
- Patient coordination
- Appointment management
- Pre-operative documentation
- Patient registration
- EHR systems expertise
- Electronic health records
- Clinical documentation
- Operational compliance
- HIPAA compliance
- Verifying insurance
- Updating charts
- Documentation scanning
- Checking in patients
- Schedule coordination
- Calendar management
- Following up with patients
- Workflow optimization
- Team collaboration
- Healthcare communication
- Attention to detail
- Confidentiality adherence
- Reliability
- Multitasking capacity
- Typing speed
- Flexible availability
- Customer service
- Patient relations
- Copay collecting
- Office administration
- Effective listening
- Flexible availability
Education and Training
other
Timeline
Surgery Scheduler
Bennett and Bloom
10.2024 - Current
CNA
Southern Indiana Rehabilitation Hospital
04.2022 - 09.2024
Factory Production Worker
Kenco Logistics
03.2020 - 06.2022
Home Health Aide
Home Instead Senior Care Home
02.2017 - 02.2020
Associate of Applied Science - Health Information Management
Ivy Tech Community College of Indiana