Amber McSwain
Cincinnati,Ohio
Summary
I am able to multitask . I am energetic and eager to learn new things. I am dependable and time prompt. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
12
12
years of professional experience
Work History
Procedure Scheduler
Gastro Health
11.2021 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
Customer Service Representative
TEMPOE
07.2018 - 10.2021
- My role in the company was to schedule payments, collect payments, direct customers to solve their problems and de escalate
- I also contacted retailers on behalf of our customers to assist in their needs.
Sever, Cracker Barrel
03.2011 - 06.2021
- As a server my roles were to run food take orders and deliver friendly service with a smile.
Education
No Degree - International Business
Cincinnati State Technical And Community College
Cincinnati, OHundefined
Lockland High School
05.2010
Skills
- Call center
- English
- Quality Patient Care
- Medical Terminology Knowledge
- Schedule Patients
Timeline
Procedure Scheduler
Gastro Health
11.2021 - Current
Customer Service Representative
TEMPOE
07.2018 - 10.2021
Sever, Cracker Barrel
03.2011 - 06.2021
No Degree - International Business
Cincinnati State Technical And Community College
undefined
Lockland High School